Chatper 12 performance coaching and power and influcence
Chapter 4 The Leader as an Individual
100
A person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others
What is Emotional Intelligence?
100
Do unto others as you would have them do unto you
What is the Golden Rule?
100
The lowest form of team interdependence; members are relatively independent of one another in completing their work
What is pooled interdependence?
100
Encourage employee to talk by asking questions
What is Probe ?
100
Your shown behaviors depend on the situation at that time
What is distinctiveness?
200
Empathy, Organizational awareness and Service orientation are components of this emotional intelligence
What is Social Awareness?
200
Do not do to other what you would not have them do unto you
What is the Silver Rule?
200
Forming , Storming, Norming and Performing
What are the 4 stages of team development?
200
Communicate an understanding of employee feelings and point of view
What is Respond empathically?
200
Individual interpretations made to give meaning.
What is perception?
300
Knowing one’s internal states, preferences, resources, and intuitions is called Reflective Style and _____
What is Self-Awareness?
300
Prudence, Justice, Restraint, & Courage
What are the Four cardinal virtues?
300
Members of different functional departments brought together to perform unique tasks to create new and non-routine products or services
What is a cross-functional team?
300
Genuinely use agreement and praise to reinforce what the employee is agreeing to
What is Support?
300
Single Characteristic determines your impression
What is the Halo Effect?
400
An example of this is blameing others rather than assuming responsibility and openly sharing our feelings
What is 10 ways we act on our emotions?
400
Preconventional, conventional, and Postconventional
What are the 3 levels of personal moral development?
400
True or False: Making a group smaller is one way to increase group cohesiveness
What is true?
400
Based on good supportive relationship and on the follower doing a self-assessment of performance. It is specific, descriptive, and makes people feel like winners.
What is Coaching feedback?
400
attitudes, time, experience and setting
What are factors that influence perception?
500
Examples are Pleasantness, personal control, certainty, attention, effort and situation control
What is Personal Accountability?
500
Distinguishing right from wrong and doing right; seeking the just, honest ,and good in the practice of leadership
What is Moral leadership?
500
The extent to which members stick together and remain united in the pursuit of a common goal
What is cohesiveness?
500
When you reword yours or the employees remarks if they are blaming or accusatory- you want the employee to examine own behavior
What is Rephrase point?
500
Attitudes, time, experience and setting.
What are the factors that influene perception (there are five total)?