Super Users
This is the approximate amount of time a Super User is expected to spend on Super User duties each day.
What is "one (1) hour"?
The best practice is to complete chart prep this many days in advance of the patient's visit.
What is "3-5 days"?
These are never to be added to any schedule.
What are "new holidays"?
You work all claim holds from this area in athena.
What is the "Claims Worklist"?
The resource we use to request access to certain systems or applications and report tech related issues.
What is "ServiceNow/ AIT"?
The number of chosen Super Users in a practice should depend on this.
What is "the size of the practice"?
State a process that is included in chart prep (at least one of the 3).
What is....
1) Reviewing records received from referring providers or specialists
2) Completing chart abstraction of historical patient information
3) Ensuring all results are available for review
This is the slot type that should primarily be used during schedule build.
What is the "any" slot.
This is where you can see a grid view of the front-end Clinical Inbox and access the Case Dashboard.
What is the "Workflow Dashboard?"
This is the document that leadership expects practice managers to complete daily, weekly, and monthly.
What is the "Practice Manager Checklist"?
The office Super User should be this point of contact if there is an athena question or concern.
What is the "first" point of contact?
This is where clinicians place document information during chart abstraction.
What are the "chart tabs" in the patient's chart?
This is the processes for blocking a slot, or slots, on a provider's schedule that can only be performed by practice managers.
What is "freezing"?
This entity is responsible for all payment plans, refunds (not performed the same day as collection), and assisting with correcting invalid address issues.
Who is "MSBT"?
This is the name of the new hire training sessions.
What is the "New Employee Learning Journey (NELJ)"?
This is where you can find the Super User Program Description and Request Form.
Where is the “Super User tile on the PEPP page”?
Name 3 of the chart tabs where chart abstraction can be addressed (3 of 11).
What are the Allergies, Problems, Medications, Vaccines, Vitals, Lab Results, Family History, Social History, Surgical History, Past Medical History, or Quality tabs?
This type of scheduling allows for better access and simplifies the scheduling process.
What is "open" scheduling?
These are the claim holds that cannot be overridden in the practice
What are "Legal" and "Compliance" holds?
The name of the dashboard in athena that allows you to see if end users (providers and staff) are meeting AHS standard metrics.
What is the "Sentinel Metric Dashboard"?
Once completed, this is where all Super User request forms should be sent.
Where is the “Training Request E-mail”?
This is where you can find information on how to complete chart prep.
Where is the "PEPP ARC page"?
You access this area in athena to edit a template or add a stop date to an existing template.
What is "manage applied templates"?
You use these to send a claim to your manager, MSBT, or the coding team.
What are "Kick codes"?
This is driven by the employee's HR job class.
What is "a user's athena access" or "role"?