Hippo Servant
Leader Qualities
Leader Qualities
These actions turn the pyramid upside down, such as answering phones, checking out clients, restraining a pet, trimming nails, laundry, trash, mopping floors.
Walk the Talk
Deep & honest understanding of one’s strengths, weaknesses, values & knowing how these factors impact others
Self-Awareness
Have Fun with Our Work Family
Culture First
Body language by using eye contact, nodding in agreement, open arms/hands, & use of appropriate facial expressions and smiles
Non-verbal
Physical Touch
Recognize and Reward when the team follows our golden standards for client and patient care, and holding the team accountable when they don't.
Live the Promise
The ability to recognize, control, & redirect one’s impulses or moods
Self-Regulation
We strive for our team to achieve the impossible.
Challenge & Motivate
Clear & assertive spoken language. Ability to express thoughts & feelings openly, but respectfully, while being mindful of tone and inflection.
Verbal
Tangible offering of a present, while taking extra effort to note their interests(food, interests, activities, hobbies, etc.) from day-to-day conversations or their rewards/recognition assessment. It shows you pay attention. Instead of giving a Starbucks gift card, pick up their favorite coffee and bring to them.
Gifts
Ability and intelligence to self-manage our emotions, and understanding emotions in others.
Devotion to Emotion
A passion for achievement & the drive to meet an internal standard of excellence.
Motivation
Grow, or Get Left Behind
Advancement & Growth
Use of presentations, graphics, pictures, etc. to simplify and communicate complex information
Visual
Recognizing if somebody is buckling under a workload. Ask if they want your help, don't assume. Play detective, ask what is needed to be completed. Do the task that avoids giving you the limelight and let them have the win, while you do a more mundane task for them. Stay positive, and follow through in a timely manner.
Acts of Service
Remembering the why's, adapting to new or evolving processes, and supporting the team through this evolotion by finding ways to make things better.
Embrace the Change
The ability to recognize & understand other people’s emotions & perspectives
Empathy
Care for our Patients as if they were our own.
Care & Compassion
More formal, but less efficient, way to convey info clearly and concisely. Important to be mindful of professionalism and how the reader could misinterpret, such as in emails and text messages
Written
Giving undivided Attention, show up, truly listen, and affirm their feelings. Convey interest and support. Get together for a meal or drink, or community service activities, or anything off-site and away from the day-to-day
Quality Time
Encourage creativity, growth, development, and recognize areas of opportunity for development of team members, while remembering the see one, do one, teach one approach.
Grow more Champions
The ability to find commonalities & build relationships; ability to actively listen
Social Skills
Always deliver a 6-star experience
Exceed Expectations
Involves fully concentrating, understanding, & responding while somebody else is speaking. Avoid interruptions. Repeat back what is understood.
Listening
Knowing your audience for giving praise, either verbally or written. Some like praise in this form in front of others or in private. Some prefer low-key mentions in passing, some prefer a detailed and hand-written. Doesn't have to be long, but is best to be honest and personalized and more than a generic 'good job'.
Words of Affirmation