Recognition & Praise
Topping the list of favorite team recognition food.
Pizza
Critical conversation rescue.
CPR
Influences how you feel about conflict
Relationship with conflict growing up
Something people will never forget.
How you made them feel.
The sweetest most important word to a person
Their name
Remove this before proceeding
Your emotions
Do this more than speak
Listen
Slow down; you're cutting into OT
Intimidation
Catch someone doing this.
Doing something well.
It's not personal, it's ....
Behavior
Be aware...these can weaken what you hear
Assumptions, judgements, tuning out
He said, she said over a cup of tea
Gossip
Everyone has this day to celebrate.
Birthday
Outcome of CPR
Expectations and Follow up
Power listening you can see
Body language
Fix it for me, in my favor
Victim