Customer Service
What is the term for being able to explain things clearly and effectively?
Communication skills.
What quality involves maintaining a positive attitude, even in difficult situations?
Positivity.
What leadership style are you?
Answer varies
Why are managers important?
Answer varies.
Many possible answers. Instructor decides.
What is the highest-grossing movie of all time (as of 2024)?
Avatar: The Way of Water.
What is the key benefit of providing excellent customer service?
Increased customer loyalty and retention
What quality ensures a customer service representative follows through on promises?
Reliability.
What is a servant leader?
What are the four primary functions of management?
Planning, organizing, leading, and controlling.
Which planet is known as the Red Planet?
Mars
What is the most important skill for handling customer complaints effectively?
Active Listening
What is the term for ensuring a customer's needs are met and exceeded during their experience with a company?
What is customer satisfaction?
What does it mean for a leader to have emotional intelligence?
The ability to understand and manage their own emotions and the emotions of others.
What is management?
Management is how businesses organize and direct workflow, operations, and employees to meet company goals.
What movie features a theme park with cloned dinosaurs that comes to life?
What is Jurassic Park?
How can a customer service representative turn a negative experience into a positive one?
By offering a sincere apology and a solution to the problem.
What is a common phrase used to express empathy to a frustrated customer?
What is "I understand how you feel"?
What is the ability to recognize and understand one's own emotions, values, and beliefs?
What is self-awareness.
What is the process of assigning responsibility and authority to employees to complete tasks?
What is delegation?
Which video game involves building and crafting in a block-based world?
What is Minecraft?
The phrase, "Walk a mile in their shoes" represents what?
Empathy
What is the term for remaining calm and professional, even when dealing with difficult customers?
What is patience?
What is the process of finding a peaceful and mutually satisfactory way to resolve disagreement?
What is conflict resolution?
What is the process of putting important tasks before less important tasks?
What is Prioritizing
What popular TV show features a group of friends living in New York City and includes characters named Ross, Rachel, Monica, Chandler, Joey, and Phoebe?
What is Friends?