Which of the following best describes the primary focus of a manager?
a) Inspiring vision
b) Driving change
c) Maintaining processes and systems
d) Challenging the status quo
c) Maintaining processes and systems
Leaders typically focus on:
a) Stability
b) Vision and direction
c) Compliance with rules
d) Monitoring efficiency
B. Splitting the difference
A manager ensures tasks are completed, while a leader:
a) Focuses only on short-term goals
b) Provides strategic vision and motivation
c) Avoids responsibility
d) Delegates without involvement
B. Reaching an agreement between two or more parties
Which of these is more associated with leadership than management?
a) Planning and budgeting
b) Inspiring and motivating people
c) Organizing and staffing
d) Problem-solving and controlling
b) Inspiring and motivating people
Which Goleman style focuses on high standards and performance?
a) Coaching
b) Pacesetting
c) Democratic
d) Affiliative
b) Pacesetting
ities for win-win solutions
The authoritative leadership style works best when:
a) Employees lack clarity and need direction
b) The team is highly skilled and motivated
c) Urgent crisis situations arise
d) Routine operations need efficiency
c) Urgent crisis situations arise
The democratic style is most effective when:
a) Decisions need to be made quickly
b) Consensus and participation are valuable
c) The team lacks skills
d) A crisis requires immediate action
b) Consensus and participation are valuable
Asking customers to make a small initial commitment that later leads to bigger commitments is an example of:
Reciprocity
Commitment & Consistency
Social Proof
Scarcity
Commitment & Consistency
Where is the tallest waterfall in the world?
1. USA
2. Venezuela
3. Canada
4. Peru
2. Venezuela
Which of these famous movie characters is known for a quote that reflects strong negotiation skills: “I’m going to make him an offer he can’t refuse”?
A. Tony Stark – Iron Man
B. Vito Corleone – The Godfather
C. Frank Abagnale Jr. – Catch Me If You Can
D. Jordan Belfort – The Wolf of Wall Street
B. Vito Corleone – The Godfather
In which famous movie does a character negotiate his release by claiming to be “a very important man” with “a particular set of skills”?
A. The Bourne Identity
B. Taken
C. Mission: Impossible
D. John Wick
B. Taken
Which country has the most natural lakes in the world?
A. United States
B. Canada
C. Russia
D. Brazil
B. Canada
You are in a multi-party negotiation. Two parties align and propose a solution that excludes your interests. What is your best strategic response?
A. Walk away from the negotiation
B. Demand equal treatment immediately
C. Reframe the discussion around shared goals and look for new alliances
D. Accept their proposal to maintain the relationship
C. Reframe the discussion around shared goals and look for new alliances
The principle of reciprocity works because:
a) People value authority figures
b) People want to follow others
c) People feel obliged to return favors
d) People prefer consistency in choices
c) People feel obliged to return favors
You notice the other person is getting quiet and withdrawn during a discussion. What’s the best way to respond?
A. Keep pushing your point to get a reaction
B. Pause and ask if everything is clear or if something feels off
C. Move to a more aggressive tone to regain control
D. End the conversation and suggest reconvening later
B. Pause and ask if everything is clear or if something feels off
Social proof is most powerful when:
a) There is no time limit
b) Scarcity is high
c) Authority is present
d) People are uncertain
d) People are uncertain
What is the world’s largest ocean?
A) Atlantic Ocean
B) Pacific Ocean
C) Indian Ocean
D) Arctic Ocean
B) Pacific Ocean
Which organ in the human body is capable of regenerating itself?
A) Heart
B) Kidney
C) Liver
D) Pancreas
C) Liver
Which country invented paper?
A) Greece
B) China
C) Egypt
D) India
B) China
What part of the human body has the fastest healing ability?
A) Skin
B) Tongue
C) Liver
D) Eye
D) Eye