Effective Communication
This type of listening goes beyond merely hearing the words spoken, and involves fully engaging with the speaker to comprehend their message and emotions.
What is active listening?
This type of analysis helps leaders evaluate an organization's strengths, weaknesses, opportunities, and threats to inform strategic decision-making.
What is a SWOT analysis?
This stage of team development, proposed by Bruce Tuckman, involves team members getting to know each other and starting to form relationships, while also establishing roles and responsibilities.
What is the forming stage?
This conflict resolution strategy involves finding a mutually agreeable solution that meets the needs and concerns of both parties, often referred to as a "win-win" outcome.
What is collaboration or integrative negotiation?
This component of emotional intelligence, according to Daniel Goleman, refers to the ability to recognize and understand one's own emotions and their impact on behavior and performance.
What is self-awareness?
This communication barrier occurs when a leader uses complex terminology that the audience may not understand.
What is unclear language or use of jargon?
This decision-making model involves generating multiple potential solutions, evaluating their feasibility and consequences, and selecting the best option based on predetermined criteria.
What is the rational decision-making model?
A team-building exercise that involves groups of individuals working together to solve a complex problem, often within a limited time frame, to foster collaboration, communication, and creative thinking.
What is an escape room or puzzle-solving activity?
A communication technique used in conflict resolution that focuses on expressing feelings, needs, and requests in a non-confrontational manner, developed by psychologist Marshall Rosenberg.
A: What is Nonviolent Communication (NVC) or Compassionate Communication?
A core aspect of emotional intelligence, this skill involves managing one's own emotions in a healthy and constructive way, especially in challenging or high-pressure situations.
What is self-regulation or emotional self-control?
This nonverbal communication technique involves maintaining a direct gaze with the audience, showing confidence, interest, and attentiveness.
What is eye contact?
A strategic planning tool that involves visualizing and analyzing the relationships between an organization's objectives, initiatives, and resources to create a clear roadmap for achieving its goals.
What is a strategy map?
This type of leadership style emphasizes the importance of involving team members in decision-making processes, valuing their input, and empowering them to take ownership of their roles and responsibilities.
What is participative or democratic leadership?
This term describes the process of understanding and managing emotions, both one's own and those of others, which plays a crucial role in resolving conflicts effectively.
What is emotional intelligence?
This emotional intelligence competency involves understanding the emotional states, needs, and perspectives of others, and responding with empathy and support.
What is social awareness or empathy?
A type of question that encourages open discussion and elaboration by the respondent, rather than eliciting a simple "yes" or "no" answer.
What is an open-ended question?
This type of decision-making approach prioritizes speed and adaptability, recognizing that leaders must often make choices with incomplete or rapidly changing information.
What is agile decision-making
A structured approach to help team members give and receive feedback on their performance, often involving the identification of specific examples, areas for improvement, and action plans for growth.
What is a 360-degree feedback or peer review process?
A structured process in which a neutral third party, known as a mediator, helps disputing parties communicate, negotiate, and reach a mutually satisfactory agreement.
What is mediation?
In the context of emotional intelligence, this skill focuses on building and maintaining positive relationships with others through effective communication, conflict resolution, and collaboration.
What is relationship management or social skills?
This communication model involves a sender encoding a message, transmitting it through a channel, and a receiver decoding it, while also accounting for potential noise or interference.
What is the linear model of communication?
A cognitive bias that can lead decision-makers to rely too heavily on the first piece of information they receive, potentially skewing their judgment and choices. A: What is anchoring bias?
What is anchoring bias?
This term refers to the shared values, beliefs, and norms that shape the behavior of individuals within a team, influencing how they interact, communicate, and collaborate.
What is team culture or group culture?
This conflict resolution strategy involves temporarily setting aside differences and focusing on common goals, often used when the situation requires immediate action or cooperation. This conflict resolution strategy involves temporarily setting aside differences and focusing on common goals, often used when the situation requires immediate action or cooperation.
What is compromising or finding a middle ground?
Question 5: Q: Developed by psychologists Peter Salovey and John D. Mayer, this model of emotional intelligence consists of four branches: perceiving emotions, using emotions to facilitate thought, understanding emotions, and managing emotions.
What is the Mayer-Salovey model or Four-Branch Model of Emotional Intelligence?