Leadership Styles
Emotional Intelligence
Conflict Mgmt
Management
Quality Improvement
100

Style known for high work output, good for crisis situations, communication from management downward to employees. 

What is Autocratic or Authoritarian?

100

This is the number of different domains of Emotional Intelligence.

What is 4 domains (or 5)?
100

This is often the result of ineffective communication, opposing thoughts/ideas, poorly defined organizational structure, variance of standards, etc.

What is conflict?

100

How many major management functions are there? And name at least 3. 

There are 5. Planning, organizing, staffing, directing, and controlling

100

This process begins with identification of standards and outcome indicators based on evidence.

What is the quality improvement process?

200

Style of leadership where group decisions are made, supportive, work output good with collaboration and cooperation.

What is Democratic style of leadership?

200

This domain is personal recognition: recognizing how your behavior affects others.

What is the self-awareness domain?

200

This type of conflict occurs between two or more people with differing values, goals, or beliefs.

What is interpersonal conflict? (versus intrapersonal conflict).
200

This is the leadership role, assumed by the manager that influences and motivates staff to perform assigned roles. 

What is Directing?

200

These are the goals set to determine at what level the outcome indicators should be met.

What are benchmarks?

300

Work output often requires an informal leader, communication occurs up and down the chain of command, effective with professional employees.

What is Laissez-Faire style of leadership?

300

This domain is personal regulation: keeping emotions and behaviors in-check, acting in congruence with your values.

What is the self-management domain?

300

Of the 5 stages of conflict, this one is when the worker begins to feel an emotional response to the problem.

What is felt conflict (stage 3)?

300

A nurse leader is responsible in ensuring adequate orientation of new staff to what 2 main areas? 

What is orientation to the institution and orientation to the unit?

300

While structure indicators address the setting where care is provided, these indicators refer to the policies and procedures.

What are the process indicators?

400

Focus on immediate problems, must get something in return, often uses rewards to motivate followers.

What is a transactional leader?

400

The domain is involves recognizing what is going on in the room, caring about what others are going through, hearing what others are saying.

What is the social-awareness domain?

400

This is the absolute first step in the problem-solving process.

What is "identify the problem?"

400

A successful orientation and mentoring program is beneficial to an organization because it has been shown to increase what?

What is retention of new staff?

400

The Joint Commission developed these standardized measures (i.e stroke, heart failure, MI) to help improve client outcomes.

What are core measures? TJC also determines National Patient Safety Goals.

500

Effective communicators, listens, empowers, and inspires followers to meet common goals.

What is a transformational leader?

500

This domain involves handling conflicts, clearly expressing ideas and information, using empathy to guide interactions

What is the relationship management domain?

500

In the steps of progressive discipline, this number of infraction should lead to employee being placed on suspension. 

What is the 3rd infraction?

500
As part of staff development, educational programs are a requirement to ensure continuing competency. This step is often the last step in the educational process.

What is evaluation?

500

This type of team is required to develop and review the issue.

What is an interdisciplinary/interprofessional team?