Change Theories
________ is a dynamic process that results in altering or making something different.
What is "change"?
One who leads and manages the change process, including management of group dynamics, resistance to change, continuous communication, and the momentum toward the desired outcome is known as:
What is a change agent?
Internal conflict or conflict coming from within a person is known as this type of conflict:
What is Intrapersonal conflict?
NL/NM must maintain respect and focus on the issue not the person during a conflict. This type of respect is known as:
What is mutual respect?
This type of change is purposeful, calculated and collaborative, and it includes deliberate application of change theories. It is usually well received by staff.
What is planned change?
Common change strategies used during the change process:
1. This one focuses on the relationship needs of staff members, uses peer pressure - _____________
2. This one assumes the staff members are self interested and providing education and information will assist staff in changing behavior/adopting change.
3. This is based on power and authority and assumes that staff will respond to authority and threats of job loss.
What are normative reeducative strategy, empirical rational strategy, and power-coercive strategy?
Conflict that occurs where there is a disagreement between or among two or more people is known as this type of conflict:
What is Interpersonal conflict?
NL/NM must help those involved in conflict differentiate between what they want and what they need. This is known as:
What is needs versus wants?
The most widely used change theory that is composed of 3 components Unfreezing, Moving, and Refreezing is known as:
What is Lewin's Force Field Model?
Inherently eager to try new things, embraces change, willing to take risks, seen as outliers, describes these adopters of change known as:
What are innovators?
Conflict that occurs between groups of individuals is known as:
What is Intergroup Conflict?
Those involved in conflict may need assistance understanding each other and hearing the other person's position. This is known as having:
What is compassion & empathy?
An emerging change theory that is cyclical rather than linear and requires organizations to react with speed and flexibility due to unpredictability and is also known as the "butterfly effect" is called:
What is the chaos theory?
Suspicious of change and change agents, holds onto traditional values, last to adopt change, these adopters of change are known as:
What are laggards?
Administration implements a new procedure for nurses to use when documenting nursing care without input from the nurses. This type of conflict can arise because change occurred without consulting those it impacts the most, nurses at the bedside. This type of conflict is known as:
What is organizational conflict?
The NL/NM reminds those involved to focus on statements that avoid blaming. This is known as:
What is staying in the "I"
This type of change occurs when the need for change is sudden and necessary to manage a crisis. It can cause anxiety and stress:
What is unplanned change?
The responsibilities of a change agent can include:
What are : gathering data to id problems and needs to be changed, informing members of change needed and facilitating recognition/acknowledgement of the need for change, setting goals/objectives & developing a plan, id who will be effected, id resistance, communicate, provide support & evaluate the change for modifications
Five common strategies for conflict management are:
What are Avoiding, Accommodating, Competing, Compromising, & Collaborating?
A successful NL/NM should avoid criticizing or passing judgment on others' opinions. True or False
What is True?