Show:
Drive to 2025
Oh What A Feeling
Where oh Where
Valuables
What am I thinking
100

To improve the health and vitality of those we serve 

What is out Mission?

100

The ability to understand another person's emotions

What is Emapathy?

100

Caller does not want fax going to them

What is Block fax Noise to telephone number tempate?

100
  • Treat customers and patients like family
  • Listen to understand
  • Follow through on commitments
  • Make it easy for our customers
  • Support and recognize our coworkers

 What is "We care deeply about our customers, patients, and coworkers" value

100

An accumulation of an excessive amount of watery fluid in cells, tissues, or serous cavities.

What is edema ?   e•de•ma (i-dee-muh) 

200
  • Improve the health of the lives we touch
  • Be the leader in value
  • Be the employer of choice
  • Deliver on our financial promises  

What are Our Goals ?

200

Displaying empathy is critical on every call , especially when handling an escalated or difficult call

What is acknowledging the callers' concerns?

200

Caller states I received a bill

What it the claims line?

Verify if the Insurance is one, we handle, contact page under claims

200
  • Find the pathway to yes
  • Always assume positive intent
  • Break silos and connect with coworkers everywhere
  • Work with others to make a difference
  • Set expectations and follow through

What is "We partner, collaborate, and keep our promises " value ?

200

A cardiovascular stress test using a treadmill bicycle exercise with ECG and blood pressure monitoring.

What is ETT? 

Exercise Treadmill Test

300

Scaled businesses contributing steady, predictable growth.

High-growth businesses in very attractive markets

 cross-enterprise leverage

What are out Goals?


• Pharmacy Benefit Services
• U.S. Commercial
• International Health

300

If caller shares their feelings or problems

What is being willing to listen?

300

The caller/member is deaf or hard of hearing or speech diabled

What is the TeleRelay for Hearing Impaired and Speech Impaired Callers ?

See instructions under contacts for telerelay line and click for more information


300
  • Stay agile and open to change
  • Embrace diverse perspectives and keep an open mind
  • Have the courage and curiosity to challenge the status quo
  • Be nimble –test, learn and repeat
  • Ask why and why not

What is "We innovate and adapt "

value

300

Of, relating to, or situated in the region of the groin or in either of the lowest lateral regions of the abdomen.

What is inguinal area ?

in•gui•nal (ˈiŋ-gwə-nəl)

400

Improve the health of the lives we touch. 

Be the leader in value.

How do we measure our success ?

We recognize that health is the starting point of vitality and where we can make the biggest, measurable impact in peoples’ lives. 

Recognizing that affordability remains a top pain point in health care, we use value as it best represents the convergence of delivering the lowest cost while also ensuring access to care and better health outcomes

400

When showing empathy we create a safe and supportive space

What is building trust and rapport ?

400

Caller ask about accreditation.

What is clientservices@evicore.com ?

400
  • Prioritize, then focus on the most important things; say no to the rest
  • Define the opportunity and move to own it and solve it
  • Tackle challenges without delay – test, learn, repeat
  • Communicate clearly and consistently
  • Take advantage of data and analytics

What is "We act with speed and purpose "

value?

400

Of, relating to, or lying in the region of the nape.

What is Nuchal ?

500

Was purposely designed to be flexible as the needs of our businesses and market conditions change.

What is Drive To 2025/

500

Using a soft , calm and reassuring tone to convey understanding

What is the tone /importance when expressing Empathy?

500

Caller ask to speak to CR on therapy cases

What is there is no CR on file ?


No Clinician or Therapist on Staff. Connect to PSU Ext 20763 to Schedule Call Back if pushback is given

500
  • rail blaze to deliver innovation that matters
  • Keep long-term goals in mind; think big and remember our mission
  • Challenge each other to be better
  • Recognize others’ strengths and ask for help when needed
  • Keep an external perspective

What is "We create a better future – together "

value?


At The Cigna Group, our values are the core of our culture – they define who we are, what we do, and how we do it. 



 

500

Deficiency of amniotic fluid sometimes resulting in an embryonic defect through adherence between embryo and amnion.

What is Oligohydramnios ?


Oligohidramnios