What am I
Any intervention that goes through the skin into the coronary artery.
What is PCI /Percutaneous Coronary Intervention ?
Kudos call
Who is your supervisor ?
IM your supervisor to inform them, then cold connect to your supervisor. Caller can leave a voicemail.
Cranium
What is the skull ?
Email address for UHC member
What is Effective immediately, it is no longer a requirement for Intake to collect the member’s personal e-mail address during case creation.
20613
What is Cardiology CR extension
Inflammation of a vein, often occurring in the legs and involving the formation of a thrombus, characterized by swelling, pain, and change of skin color.
What is Phlebitis ?
J codes Chemo/Radiation cases
What is the specialty que? 20732
Orbit
What is the eye socket ?
Cambia Faciliy coming OON
What is Agents should do a thorough search for a facility/site when building a case. If a facility is coming up as OON with the NPI/TIN the caller has provided, please stop building and search in the IO lookup tool for the site information to see if another NPI/TIN can be located that may be INN.
20611
What is the head Neuro CR extension ?
An excess in the amount of amniotic fluid.
What is polyhydramnios ?
Cigna Sleep
What is extension 20773?
Sleep/DME/ Home Health
Mandible
What is the lower jaw ?
PCD time off
When submitting a request to use your PCD time, advance approval from your Supervisor/Manager is required. Leaders have to keep track of PCD usage just like we do for Flex 15 & Flex 30 because it's not in OMD like PTO, so please communicate with us. Additionally, PCD cannot be requested the SAME DAY. It can only be requested for future dates and approval is based off availability in the agent’s time off group
20610
What is the Med/Surg CR extension
A thin partition or membrane dividing two cavities or soft masses of tissue in an organism.
What is septum ?
In need of tech help
What is the help desk?
44357 (615)468-4357 or (800)572-2106
Maxilla
What is the upper jaw ?
Annual Physical , mamogram etc
How do i use my PCD ?
20626
What is the Pain Management MSK CR extension?
not to be confused with Therapy cases
A condition in which the neck is twisted and the head inclined to one side, caused by spasmodic contraction of the muscles of the neck. Also called wryneck.
What is Torticolis ?
In need of assistance or additional support for yourself
What is the Employee Assistance Program ?
If you are personally in need of assistance or additional support, Employee Assistance Program (EAP) resources are available 24/7/365 at no cost to you and members of your household. To access EAP call 1.888.992.4462 or visit the iris site.
Frontal
What is the front bone of the skull ?
My child is sick, I feel sick
How Do I not use my PCD time?
20612
What is the Spine Ortho CR extension?