Leadership & Management
The nurse recognizes her own stress (self-awareness), regulates her emotions to stay calm (self-management), and provides steady, reassuring care to the patient and family (social awareness and relationship management).
Emotional Intelligence
A formal complaint typically due to feelings of unfair treatment or discrimination.
Grievances
Communication style that is direct, uses "I" statements, and maintains eye contact
Assertive Communication
What is the five steps in the nursing process, starting from data collection and ending with determining if goals were met?
Assess → Diagnosis → Plan → Implement → Evaluate
Conflict that occurs between two or more people with different values, goals, or beliefs
The nurse must ensure the person can legally perform the task
Right Person
This theory encourages team input and collaboration in decision-making.
Democratic
A discussion aimed at reaching an agreement
negotiation
The task must be appropriate for the situation. Which right is it?
Right Circumstance
A nurse manager who strictly follows rules, policies, and standards to maintain consistency.
Bureaucratic (Authentic)
Negotiation strategy where there is a known conflict that both parties refuse to face. Usually results in the conflict coming to the surface again and escalating over time. Consider a lose/ lose
Avoid/ withdrawing
This right ensures that the task being delegated is appropriate for delegation.
Right Task
Leadership Vs. Management
Leaders may only have the informal power afforded to them by their peers. Inspire and Guide. Relies on Influence and inspiration.
Managers have formal positions of power and authority. Plan, organize, direct, coordinate. Relies on structure and control.
Ineffective communication, unclear, expectations/ roles, poor organization structure, not having set and clear standards, conflicts of interest, management and staffing changes are all causes….
Conflict
What are the five rights?
Right-
Task
Circumstance
Person
Direction/Communication
Supervision/Evaluation