Conflict resolution
The acronym for responding to a conflict effectively
What is VOUM?
What is "autocratic"?
What is "passive listening?"
What is humour?
This letter of the acronym describes experiencing emotions like joy, hope, and happiness
What is Positive Emotion?
Sharing your feelings, what "V" stands for in VOUM
What is VENT: to share your feelings without blaming?
A type of leadership where you meet everyone's needs/make sure they have what they need to succeed
What is "servant leader"?
The type of listening where you're locked in and focused on the other person.
What is "active listening"?
This character strength describes the ability to guide, influence, and inspire people to work together towards a goal
what is leadership?
This letter describes the building strong, healthy, and supportive connections between people
Trying to find a way to fix things after a conflict, to build trust. What "M" stands for in VOUM.
What is "move forward?"
A type of leadership where you vote/all contribute to decisions.
What is "democratic leadership"?
When someone repeats what a person just said in their own words
What is paraphrasing
This character strength is described as being friendly, generous, and caring towards others
What is kindness?
This letter describes the pursuing and reaching goals and mastering skills
What is accomplishments?
A conflict style in which you take charge, win/lose situation. Good if you need a quick decision or are the expert, but can harm relationships.
A type of leadership where you lead by inspiring/motivating others rather than giving direct instructions.
A type of statement (2 words) to avoid blaming/escalating a conflict, that focuses on your OWN feelings.
What is an "I statement"?
This is described as having a strong desire to learn, explore, and ask questions about something
what is "curious"
This letter describes entering a "flow state" or locking into an activity
What is engagement?
A conflict style in which you try to stay away from conflict. Can be good if you're in a dangerous situation, but not a good long-term strategy.
What is "avoiding"? / Avoiding turtle
A type of leadership where you let the people on your team do their own thing/give very little direction.
What is "laissez-faire leadership"?
Giving feedback should follow the KSH model. What does KSH mean?
Kind, specific, helpful.
This character strength describes someone who tries hard and doesn't give up even when there's obstacles in their way.
What is perserverance?
This describes caring for physical health through sleeping, eating, etc.
What is Vitality?