What's that Water?
This is the determining factor as to whether someone has city or well water
What is a water bill?
When we start our introduction with the name of the lead, this is called the ___
What is assumptive introduction?
CTO and STO stand for
What are Conditioner, Taste, & Odor and Softener, Taste, & Odor?
We avoid booking appointments in the morning on this day due to an Operations Meeting
What is Wednesday?
This is the ADA goal
What is 3 days or less?
A reservoir or holding tank must have what present for us to install?
What is a pump?
This is the number of times you should be offering to the lead
What is two?
Each system comes with a battery backup that lasts for ___ hours
What is 48?
This color appointment signifies that the appointment has been cancelled
What is black?
This is the amount of days you're permitted to miss during your paid training period of two weeks?
What is zero?
This percentage of Americans are impacted by moderate to severe had water
After two rebuttals, Bob is insistent his wife does not have to attend the appointment. We offer him the choice between two evening times the following day. This is called _____
What is Bottom Booking?
The Reverse Osmosis system treats up to this many gallons of water per day
What is 50 gallons?
There are ___ steps when looking for an appointment time on the calendar
What is three?
This is the adherence goal
What is 90%?
High amounts of these two minerals are the primary drivers behind hard water
What are calcium and magnesium?
We repeat this information back to the lead to confirm it is correct
What is the address?
What is at least 4 feet of space next to the waters point of entry and owning of their own water line?
When booking a same day, there must be ___ hours between the time you're speaking with the lead to the time of the appointment
What is two?
This is the time frame you should be spending in ACW
What is 15 seconds or less?
VOC and SOC stands for
Volatile and Synthetic Organic Compounds
It is required to disclose this at the beginning of the call
What is the call is being recorded?
This mineral is the primary difference between the STO and CTO systems
What is salt?
When mapping there has to be less than how many hours of drive time from appointment to appointment?
What is one hour?
This is the amount of points you'll earn for each call off or late arrival/early out past 30 minutes
What is one point?