What's that Water?
This is the determining factor as to whether someone has city or well water
What is a water bill?
When we start our introduction with the name of the lead, this is called the ___
What is assumptive introduction?
CTO and STO stand for
What are Conditioner, Taste, & Odor and Softener, Taste, & Odor?
We avoid booking appointments when there is this on the calendar.
What is a block?
Our number one role and responsibility in the inside sales center.
What is setting quality appointments?
This combo contains a brine tank, meaning the system requires salt to operate correctly
What is the STO combo?
This is the number of times you should be offering to the lead
What is two?
Each system comes with a battery backup that lasts for ___ hours
What is 48?
This color appointment signifies that the appointment has been cancelled
What is black?
This is the amount of days you're permitted to miss during your paid training period of two weeks?
What is zero?
This percentage of Americans are impacted by moderate to severe had water
After two rebuttals, Bob is insistent his wife does not have to attend the appointment. We offer him the choice between two evening times the following day. This is called _____
What is Bottom Booking?
The Reverse Osmosis system treats up to this many gallons of water per day
What is 50 gallons?
There are ___ steps when looking for an appointment time on the calendar
What is three?
This is the amount of points I will get if I NCNS?
What is 6?
High amounts of these two minerals are the primary drivers behind hard water
What are calcium and magnesium?
We repeat this information back to the lead to confirm it is correct
What is the address?
What is at least 4 feet of space next to the waters point of entry and owning of their own water line?
When booking a same day, there must be ___ hours between the time you're speaking with the lead to the time of the appointment
What is two?
It is never permissible to do this to a lead while on a call aside from the three instances we discussed.
What is hang up on the lead?
TDS stands for
What is Total Dissolved Solids?
It is required to disclose this at the beginning of the call
What is the call is being recorded?
This mineral is the primary difference between the STO and CTO systems
What is salt?
When mapping there has to be less than how many hours of drive time from appointment to appointment?
What is one hour?
This is the amount of points you'll earn for each call off or late arrival/early out past 30 minutes
What is one point?