TIMWOODY
A process with a lot of steps may be a sign of what type of waste?
Over-complication
Direct or Indirect Value: Counting Inventory
Indirect Value
Leading or Lagging: There final score of a football game
Lagging
To complete the Shine phase of 5S, everything must be in clean and ___ - ___ - ___ condition.
Ready-to-go
You can't ___ what you don't measure.
Improve
The movement of things is what type of waste?
Transportation
Direct or Indirect Value: Reducing Order Accuracy Errors
Direct Value
Leading or Lagging: Order Accuracy CEM Score
Lagging
What step of 5S utilizes Red Tags?
Sort
What are five measurement tools?
Stopwatch, Tally Counter, Pedometer, Measuring Tape, Scale
What are three consequences of over-production?
Food cost, compromised food quality/food safety, and storage space
What is the ideal number of times an inventory item should be touched before delivering to the guest?
Once
Leading or Lagging: Time spent exercising
Leading
What are three types of waste that the Standardize phase of 5S helps eliminate?
Transportation, Inventory, Motion, Over-complication
What three things cause variation?
People, Processes, Products
What does TIMWOODY stand for?
Transportation, Inventory, Motion, Waiting, Over/Under-Production, Over-Complication, Defects, and Your Team Member's Unused Ideas
What are the 5 Rights of Inventory?
Having the RIGHT THING, in the RIGHT PLACE, at the RIGHT TIME, in the RIGHT QUANTITY, and in the RIGHT CONDITION
What is the difference between leading and lagging?
Leading indicators look ahead and attempt to predict future outcomes, whereas lagging indicators look at the past
What are all the steps of 5S?
Sort, Set in Order, Shine, Standardize, Sustain, [SAFETY]
What is LEAN?
LEAN is delivering value to the customer through the elimination of waste
Why are Defects the most dangerous form of waste?
They create other forms of waste
What are the top 5 things that are directly valuable to a Chick-fil-A guest?
High quality food, Fast service, Hospitality, Cleanliness, Accuracy
Leading or Lagging: Number of completed Safe Daily Criticals
Leading
What are two benefits of a 5S work environment?
Increased capacity, Team morale, Reduced complexity
What does SMART Goals stand for?
Specific, Measurable, Attainable, Relevant, Time-Bound