(Blank)
What does GROW stand for?
What is Goal - Reality - Options- Way Forward
Having self-awareness means you:
What is Know your talents, Know your weakness, Are honest about your motivation
_______ is focused on creating awareness and discovering new opportunities with a non-directive approach.
What is Coaching
_______ are normally someone who has knowledge in a certain area and can use that knowledge to guide someone with less experience.
What are Mentors
What are 2 types of feedback?
What are Positive Feedback and Constructive Feedback
What are the two different types of Coaching you should expect each month?
What are Developmental and Performance
(True or False) Coaching is helping you learn rather than be taught by empowering you to think and act independently and creatively
What is TRUE
The more __________ your session is, the easier it is for you to get the results you're looking for.
What is Structured
What are the 3 proficiency levels?
What are Foundational, Proficient and Advanced
Who is responsible for your coaching journey?
Who is Yourself
Who is responsible for leading discussion during coaching
Who is the Coachee
Fill in the blanks:
A "________" has great questions for your answers. A"________" has great answers to your questions.
What are a Coach and a Mentor
What is split on who should do the most talking in a coaching session? ___% Coachee, ____% Coach
What is 80% Coachee, 20% Coach
_________ are improved through coaching and feedback. _________ are improved through training and environmental experience.
What is Capabilities and Skills
When being coached, the first thing you need to do is?
What is Establish a safe place
Who is responsible for creating the agenda for a coaching session?
Who is the Colleague
What successful person has a regular coach?
Who are Steve Jobs, Eric Schmidt, Bill Clinton, Serena Williams, Metallica
What are the 4 main pillars of the CX Capability Framework?
Commercial Acumen, Customer Centricity, Personal Agility, Communication
(True or False) You cannot have a successful coaching session without trust
What is TRUE
STAR is an acronym associated with giving feedback. What does it stand for?
Situation, Task, Action, Result
Coaching can help you succeed by:
Building on current strengths, Identifying areas for performance improvement, Get a sounding board and an accountability partner
What are characteristics of good feedback?
What is Relevant, Timely, Meaningful and Reinforced