8 Wastes
Having more material or finished goods than necessary to sustain a steady flow of work
Inventory
A Japanese term that means "the actual place"
Gemba
Identify and eliminate hazards for a zero accident and injury free workplace
Safety
The "musts" of a product or service
Requirement
Doing more work or having more steps in a product or service than what is required by the customer
Extra Processing
A visual representation of a process
Process Map
A place for everything and everything in its place
Set in Order
A desire or an expectation for a given product or service
Need
Wasting human potential, talent, and ingenuity
Non-utilized Talent
Activities that consume time and resources but do not directly contribute to satisfying the customer's requirements.
Non-Value Added Activity
Separate needed tools, materials, instructions from unneeded
Sort
VOC method that is cost effective however has a very low response rate
Surveys
Mistakes or non-conformances
Defects
A diagram that helps identify inefficiencies in processes by mapping the movement of people, products, or information.
Spaghetti Diagram
Make it a habit
Sustain
A group of people are called together in one conference room and discuss a specific topic
Focus Group
Unnecessary movement such as walking, lifting, reaching, bending, and stretching
Motion
The type of flowchart that is used when processes have multiple stages, work across multiple departments, or have categories of separation.
Swimlane Flowchart
Conduct a cleanup campaign
Shine
They are considered Management, Employee(s), or any Functional Department in your organization
Internal Customers