General Lean
This is the primary goal of LEAN methodology.
What is eliminating waste?
This tool helps in identifying value-added and non-value-added steps in a process.
What is Value Stream Mapping?
This LEAN tool allows one to identify "motion" and "defect" waste.
What is TIMWOODS?
The 3 critical elements of standard work.
What are sequence, documentation and visual management?
____ data measures quality, speed, and resources at the end of a process.
What is outcome?
This LEAN principle focuses on understanding what the customer is willing to pay for.
What is value?
This central part of SIPOC outlines the steps that transform inputs into outputs.
What is Process?
The ______ activities are what the customer is willing to pay for.
What is value-added?
____ ____ is an established technique for identifying key sources of error and implementing devices, mechanisms, and methods to prevent them.
What is Mistake Proofing?
In business management, these metrics are used to evaluate the success of an organization or of a particular activity in which it engages.
What are Key Performance Indicators (KPIs)?
Key Performance Indicators (KPI's) can be used to measure these 3 things.
What are demand, status and outcome?
This term describes the actual time spent on producing a single unit of work.
What is Cycle Time?
In the "observe" stage of LEAN, we learn what brings value, where the waste is, and what the _______ of that waste is.
What is impact?
In applying the 5 Whys, this is crucial to ensure that the analysis goes beyond symptoms to address this aspect of a problem.
What is root cause?
_______ data shows how work is progressing, usually against the steps that are the most critical in the process or bring the most value to the customer and organization.
What is status?
LEAN thinking always starts with the _________.
What is the customer?
This diagram aids us in maintaining a customer-centric approach when developing and enhancing business processes.
What is SIPOC?
This concept is defined as creating idle time in the current step which causes issues with downstream processes.
What is waiting?
This concept is used to provide structure and predictability to the work, maximizing efficiency and impact.
What is standard work?
_______ data tracks the volume of incoming work to help make business decisions.
What is demand?
____ ____ challenges people to acquire more facts and conduct more discussions even when the employee wants to implement their favorite solution.
What is problem solving?
In SIPOC, this “C” identifies the ultimate recipients of the process outputs.
What are Customers?
In LEAN terminology, the most critical types of waste to eliminate are often abbreviated as “TIMWOODS”. This waste is identified with the letter “T”.
What is Transportation?
In relation to standard work, ___ ___ is when customers receive services that meet the same high standards every time, which builds trust and satisfaction.
What is consistent quality?
Tracking metrics can be used to ensure that changes are ___ for long term success.
What is sustained?