How the Staff Provides
The Training that is available to all of us to boost our Customer Service Game.
What is CRASH
A sweet treat that's become a surprisingly impactful part of the camp experience.
What are Milkshakes?
This helps us start the season on a high note and build morale.
What is the Opening Season Banquet?
This value shows up when teams work together across departments, like ATV helping other treks.
What is Teamwork?
This program has been mentioned multiple times for it's energy and impact on guests.
What is Appalachian Celebrachian?
This form of appreciation includes contests, socials, and awards.
What are Staff Social Events?
This process improves safety and guest comfort before programs even begin.
What is the Medical Check-in Process?
This event supports growth by combining back packing and paddling activities.
What is Pack and Paddle?
Recognizing this helps retain top talent and reinforce culture values.
What is Staff Recognition?
This behavior reflects how fast we address guest issues before they become problems.
What is Responsiveness?
This service is frequently praised and we have someone we should lean into even more for it.
What is Food Service?
This critical process brings in the people who make everything else possible.
What is Staff Hiring?
When multiple departments coordinate to help one another without being asked, this cultural value is in action.
Collaboration
These events serve a variety of external scout groups from church youth to weddings to large scale events.
What is Non-Scouting Business?
These two words describe the heart of what keeps people around for more than one season.
What is Staff Culture?