Performance Measure
This framework helps organizations maintain perspective by providing performance metrics in four areas corresponding to major stakeholders.
What is the Balanced Scorecard?
When developing a visual management tool, it is essential to involve these individuals to ensure the tool's effectiveness and acceptance. Who should be involved in the development process?
Who are stakeholders
During a coaching session, a learner is struggling to identify the next step to overcome a current obstacle. The coach asks a series of structured questions to guide the learner. Name at least three of these questions.
What are:
What is the Target Condition?
What is the Actual Condition now?
What Obstacles do you think are preventing you from reaching the target condition?
This practice involves leaders walking through the work area to observe processes, engage with employees, and identify improvement opportunities.
What is a Gemba Walk?
This discipline guides leaders to prepare, equip, and support people to navigate and adopt change.
What is Change Management?
Good performance measures should be collaboratively developed by teams of people who provide, collect, process, and use this.
What is data?
These tools provide a visual representation of data or instructions, making information accessible at a glance.
What are Visual Displays?
The purpose of this practice in a Lean Management System is to support the system by converting individual knowledge into shared knowledge and guiding learners through the process of improvement.
What is coaching?
This component of Leader Standard Work involves structured hierarchical meetings for effective communication and problem-solving.
What are tiered meetings?
This assessment identifies how changes will affect various aspects of the organization and helps in planning mitigation strategies.
What is a Change Impact Assessment?
A company wants to predict future performance by focusing on metrics that drive results rather than those that report historical performance. They should focus on identifying and using these types of indicators
What are leading indicators?
To create effective Visual Management tools, stakeholders should follow these principles
What is, identify objectives, use simple visual aids, color code to universal standards, and limit dashboards to a specific number of elements.
These five questions guide the coaching process in the Coaching Kata methodology.
1. What is the target condition
2. What is the actual condition now?
3. What obstacles do you think are preventing you from reaching the target condition? Which 'one' are you addressing now?
4. What is your Next step? What do you expect?
5. How quickly can we go and see what we Have Learned from taking that step?
This level of leadership spends 80% of their total work time on leadership standard work.
What are front-line leaders?
This is a living document that serves the project manager and team for the life of the project, capturing all project stakeholders and their essential attributes.
What is a Stakeholder Management Plan?
According to Rose's 1995 model, after defining performance indicators, the next step involves creating these to effectively collect and analyze data.
What are specific metrics?
A hospital wants to ensure that staff can signal for help immediately when a quality or process problem is identified. They implement a system that allows staff to stop the process and call for assistance through visual signals. What system did they implement?
What is Andon?
A coach must identify this to help the learner plan their next experiment at an appropriate level of challenge.
What is the learner’s threshold of knowledge?
A front-line leader wants to ensure that their daily tasks are aligned with the overall goals of the organization. What practice should they implement to support consistency and focus?
What is documenting and standardizing Leader Standard Work?
During a major organizational transformation, a manager notices employees going through various emotional stages as they adapt to the change. What model can the manager reference as a guide to what to expect throughout change and what are the specific stages employees will experience?
What is the Change Curve, and the stages are denial, blame self, uncertainty/confusion, acceptance/rationalization, problem-solving, and moving on?
A manager notices the process average going out of control after an improvement initiative. They use this tool, which adds control limits representing the range of expected variation, to identify and address special cause variation.
What is a control chart?
A production manager is analyzing the performance of their manufacturing line. They notice that the total time from the start of the process to the finish (including waiting times) is 10 hours, while the time it takes to complete one unit from start to finish, once it begins, is 2 hours. Additionally, the line produces 5 units every hour. Identify the visual metrics being described.
What are lead time, cycle time, and throughput?
Explanation:
In the reflection phase of the coaching cycle, this should be filled in and only facts and numbers should be recorded, among other requirements.
What is the PDCA Cycles Record?
This step in creating Leader Standard Work involves listing key responsibilities and activities specific to the leader’s role, such as daily check-ins and reviewing performance metrics.
What is identifying key responsibilities?
This type of management focuses on the technical side of the project, while this other type focuses on the people side of the project.
What are Project Management and Change Management?