See the Process
DD: A perfect world value stream map
What is Ideal state
The yellow dot on a value stream identifies this category of step
What is non-value added but required or business value
DD: What we call it when a process breaks down but the defect did not occur due to luck or chance
What is Near Miss
The logical grouping of brainstormed ideas
What is Affinity diagram
Use this risk analysis tool to help determine preventative actions prior to a problem occurring
What is FMEA
Diagram that is a pictorial representation of motion or transportation waste
What is spaghetti diagram
The shape of a decision post it note
What is diamond
Given the nature of RCA being reactive, what is the ultimate goal to finding the root cause of a problem?
What is prevent problem re-occurrence
This tool is good for trend analysis or determining when a problem began occurring
What is a Run Chart
DD: The takt time when a customer requires 20 units in 5 minutes.
What is 15 seconds
DD: They provide the inputs necessary to accomplish any process
Who is the Supplier
A product moving backwards in the value stream indicates the presence of this type of waste
What is defect
Applying a quick fix to the surface of the problem
What is Firefighting
DD: A statistical technique that helps teams focus of those few causes that will have the greatest impact
What is Pareto analysis or 80/20 analysis
3DD: The number developed for each risk factor when completing a FMEA
What is RPN (risk priority number)
A green belt uses this tool to identify supplier inputs and customer outputs. Also provides scope of the project.
What is SIPOC
DD: VSM format where functional areas are displayed separately with the process moving up and down between them
What is swim lanes
Determining reproduce-ability and repeat-ability is the function of this tool
What is Gauge R and R
Used for targeted brainstorming where problem is written with branches used to focus team's brainstorming
What is fishbone
The standard number of Whys to ask
What is 5
Term used to describe the activity of going to the gemba and seeing/capturing the actual process; normally completed in pairs.
What is process walk
A measure of time for one operator to complete their job and return to their starting position
What is cycle time
These are the only two categories of solutions available to the organization when the root cause is a person not following a procedure
What is training and discipline
Four of the six "M" branches normally used on a fishbone diagram
Man, method, machine, materials, mother nature, measurement
The core four metrics
Cost, quality, safety, delivery