The leaders of the project create a Project Charter, create a high-level view of the process, and begin to understand the needs of the customers of the process.
What is Define
100
The process to determine current performance; quantify the problem.
What is Measure phase
100
PROCESS VARIATION + MEASUREMENT SYSTEM VARIATION
What is Total Variation
100
Ensure the team is ready to speak and promote the change, drive the change, and walk the talk.
What is a stakeholder analysis
100
The ________ is the conclusion of the team's journey. The GB/BB is responsible for a solid hand-off to the Process Owner to maintain the gains.
What is the Control Phase
200
The term used to describe the stated and unstated needs or requirements of the customer.
What is Voice of the Customer VOC
200
This is detailed flow diagram of the process using color coded symbols that drill further into the high level map generated on the SIPOC.
What is a Process Map
200
In this phase wastes are found by employing _____ tools to prioritized and improve the project.
What is Lean
200
5 Whys, 8 Wastes and DOE
What are tools commonly used in the IMPROVE phase are shown below
200
...is a guide for the Process Owner to assist in tracking and correcting the performance of the KPIV's and KPOV's.
What is The Control Plan.
300
Internal and External
What is a customer
300
Available Time Work/Unit of Time divided by Customer Demand Rate
What is Takt Time
300
This phase statistically reviews the families of variation to determine which are significant contributors to the output.
What is Analyze
300
A study of the factors that the team has determined are the key process input variables (KPIV's) that are the source of the variation or have an influence on the mean of the output.
What is Design of Experiment (DOE)
300
Adding controls to prevent defects, reduce their severity, and detect them if they can occur
What is Mistake Proofing
400
Details the problem to improve with numbers and time frames. Avoid bias or any indication of a solution in the statement. State only facts, refrain from opinions or subjective assumptions.
What is OFI or Problem Statement
400
When tools are used to systematically identify and subjectively weigh the correlation of the inputs (x’s) to the problem, Y, this refers to
What is root cause analysis
400
Pareto Diagram, Box plots and variation
What is Graphical Analysis
400
Tool is used to find specific and systemic root causes of a problem. It is also used to find detection failure causes.
What is 5 WHYS
400
TPM
What is Total Preventive Maintenance
500
The executive management leader that provides guidance for the team but limited detailed participation in team activity
What is Champion/Sponsor
500
Defective Parts per million Opportunities
What is DMPO
500
Sampling Size, Classification and Descriptive Statistics
What is Statistical Analysis
500
This is the phase of the project where all the team's work gets put into action and the rubber meets the road for hard driving.
What is the Improve Phase
500
Documented and implemented monitoring plan, standardized process, documented procedures, response plan established and deployed, transfer of ownership (project closure) takes place during this phase.