Response Time
This is the maximum time employees have to respond to non-urgent work emails, excluding weekends and holidays.
What is 24 hours?
An example given for urgent phone communication outside work hours involving a child or counselor.
What is an injury during a camping trip?
This is the primary form of communication for official matters at LEAP.
What is email?
All electronic communications must be professional in this trinity of aspects.
What are nature, content, and tone?
LEAP employs this range of communication tools: phones for voice and text, group chat, and this.
What is email?
For urgent matters, employees should respond within this timeframe during work hours.
What is 2-4 hours?
These three examples represent situations requiring urgent after-hours communication: safety concerns, critical deadlines, and this.
What are human resources issues?
When marking urgent emails, you should clearly indicate this in this part of the message.
What is the subject line?
The policy states to avoid this type of language while maintaining professionalism in all interactions.
What is slang or overly casual language?
These tools should be used for collaborative work and quick updates.
What are cellphones and internal messaging apps?
Employees must check their LEAP email accounts this many times per day
What is three times? (start of workday, middle of day, end of workday)
This should be infrequent and reserved for matters such as safety concerns, critical deadlines, or HR issues.
What is urgent outreach?
This Google Mail feature should be used to send emails during working hours when applicable.
What is the scheduling feature?
When handling differences of opinion, employees should address them in this manner, avoiding gossip and backbiting.
What is privately and discreetly?
When away and unable to respond to emails, employees should use this feature to inform others.
What is the "away" feature?
If a polite follow-up doesn't work, you should try this approach next.
What is approach them directly?
When sending messages requiring quick feedback in team chats or texts, you should indicate this.
What is the desired response time?
If direct approach fails, you should contact this person for additional support.
Who is your supervisor?
LEAP will provide training on effective communication practices during this initial period and as needed for ongoing development.
What is onboarding?