Handling objections
Competitors
Intros
Areas of Law
100

I don't use software.

How do you organize your files and how much time does it take to find?

Information is scattered in different places

No remote work

Blockbuster example


100

Cosmo Lex

Transitions (takes 2-3 weeks to transition to Cosmo Lex)

Pre-configured matter types (users need to create their own templates and fields)

Forms Library (non-existent in Cosmo Lex)

Hybrid Cloud (browser based)

Time Tracking (No instant time recording or automated time keeping)

100

Gatekeeper tells you that the Partner is unavailable, can I take a message?

Ask the receptionist/assistant their name and what their role is

Find out who the right person to speak with is

Learn how firm makes these types of decisions

Agree on next steps (when to follow up, what time, etc.)

100

Family Law

  • Automate Case Information Statement/Statement of Net Worth/Financial Affidavit
  • Child Support Guidelines & Spousal Support Calculators
  • Complaints, Motions, Summons, Notices
  • Automatic Time Capture on Documents, Emails, and File Comments
  • Mobile App for working and capturing time when out of the office – in Court, etc.
200

I'm only a solo practitioner. I'm not big enough yet to invest in something like this.

LEAP is designed for small law firms just like yours! We have thousands of solo practitioners using our software! I'd love to show you how they are using it...

200

Smokeball

Transitions (no formal transition with Smokeball)

LEAP Web Portal (no appointment scheduling with SB)

Time Recording (no stopwatch and timesheet with instant entries)

Mobile App (Smokeball app doesn't allow you to create and edit documents in the app)


200

Lost opportunity - firm had a demo back in 2020 but did not proceed beyond the first demo

Mention LEAP has made many improvements and added new features 

Pandemic was a difficult time for many small business owners so the timing is right for smaller firms

LEAP helps firms scale

200

Immigration

  • USCIS Forms (For every state – used Nationwide)
  • Online Client Document Portal
  • Paperless Office
  • Access all Documents from the Mobile App anytime, anywhere!
300

I don't have time for this right now.

When is the right time?

What does your timeline look like?

How often do you re-evaluate your systems/IT?

How do we get involved when the timing is right?

300

Practice Panther

Transitions (emails, documents, accounting data does not merge over to PP)

Pre-configured matter types (firms need to create their own templates and fields)

Forms library (non-existent)

Hybrid Cloud (PP is browser based)


300

Greenfield, never heard of LEAP

Introduce yourself and our company

Explain why you are calling and how LEAP can help

Name drop competitor/similar firm

300

Estate Planning

  • Automated Templates – Wills, Powers of Attorney, HIPAA Authorization
  • All-in-one system, integrating your Case Management, Document Management and Accounting
  • Document Register – allowing you to keep an electronic record of all original documents (Wills, Power of Attorneys, etc.)
400

I'm not interested.

Explain the reason for your call

Figure out why they aren't interested if you can (most of the time it's a timing issue)

Demo doesn't need to be booked immediately if they are closed off. Tell them you want to be considered when the timing IS right


400

Clio Firm

Transitions (most legacy data cannot be imported to Clio)

Pre-configured matter types (firms must create their own templates and fields)

Forms Library (non-existent in Clio)

Hybrid Cloud (Clio is browser based)

Storage (Clio charges for extra storage)


400

PC Law/Time Matters with price rise email already sent

Let the prospect tell you that they are getting a price rise from PCLTM 

Now is a perfect time to take a look at your other options

Transition - 2 days!

400

Personal Injury

  • Document Management – integrate Documents, Emails, Scans and PDFs all into one location
  • Dictate File Comments and photograph Evidence directly to the Client Matter from your Mobile Device
  • Secure Client Document Portal to share large Records and/or Confidential Files
500

How secure is the cloud? I've heard it's not safe.

LEAP stores its data on AWS servers which are the same as most major financial institutions, the FBI, airlines, etc.

Does the firm do online banking?

500

PC Law/Time Matters

Transition (Strato, exclusive transition partner of PC Law & Time Matters, transition lasts 2 days)

Automatic Time Tracking

Pre-configured Matter Types

Email Integration

Forms Library (non-existent)

Billing/Accounting (no general ledger but automated time tracking with Office 365 integration)

Web Portal (non-existent)

Hybrid Cloud (server based)

500

You met this person at a Bar Association event

Introduce yourself and LEAP

Reference the conversation you had at the event

Explain how LEAP can help

Ask questions that start a dialogue 

500

Real Estate

  • Automate Contracts, Deeds, Leases, Closing Statements, etc.
  • Automate Business formations
  • All Documents and Emails in One Place
  • At Closings:  Access all Matter Documents on the Mobile App and Scan Closing Documents Back to the Matter