To shave down tooth structure to a minimal and where "something" completely caps or encircles that tooth structure.
What is a Crown?
100
Clocking in 5 minutes after your assigned start time?
What is a Tardy?
100
The two stages of the teeth that Humans go through.
What are the Primary and the Permanent Stages?
100
A Specialist who handles extractions, biopsies, and expose & bond procedures.
What is an Oral Surgeon?
200
Cash, Medicare, Discount Plans, DMO
What is an FE appointment type?
200
Prosthetic devices constructed to replace ALL missing teeth (Both Upper and Lower).
What are Dentures?
200
Deviation is defined as any time you are unable to report for work as scheduled. This could be for personal reasons or illness. Scheduled time off such as vacation, approved leaves of absence, or holidays are excluded from a defined absence.
What is an Unscheduled Event?
200
A series of clear, removable teeth aligners that both Orthodontists and Dentists use as an alternative to traditional metal dental braces.
What is Invisalign?
200
Specialist that uses appliances such as braces (Traditional and Invisalign) and retainers that correct shifting and crowding of the teeth and misalignment of the jaw (malocclusions).
What is an Orthodontist
300
National Pacific Dental
What is the DMO side of UHC?
300
Prosthetic devices constructed to replace SOME missing teeth (Upper or Lower).
What are Partials?
300
The attire "upon request from management".
What is Business Casual?
300
The amount of teeth one could typically have during the Permanent Stage of teeth.
What is 28-32?
300
Specialists who generally see patients from 6 months old to about 12 years old only and do treatment that General Dentist cannot perform on children who usually have high gag-reflexes, & are highly combative or resistant.
What is Pediatric Dentist?
400
Manager of the Plano Contact Center.
Who is James Ayala?
400
Edgar Alvarez
Who is the National Contact Center Manager?
400
The below Attire that is allowed Monday - Saturday:
Clothing must be neat and pressed/ironed
Clean tennis shoes or boots may be worn
Jeans are okay
T-shirts may not have obscene language, promotion of alcohol or drugs
Jerseys are okay, T-shirt must be worn underneath
Shorts are ok for Saturday (Just above the Knee)
Hats may be worn
Sleeveless shirts may be worn, however, they shall not exceed 3-inch shoulder to arm exposure
No ripped clothing may be worn
Tights are okay only if worn with top/dress that is of professional length (knee length)
No sandals / flip-flops
No sweats or pajamas
Tattoos must not be visible
What is Casual?
400
Also known as tartar and is a hard, mineralized deposit, somewhat like cement, that is formed from the plaque in the mouth and the minerals in a person’s saliva.
What is Calculus?
400
A Specialist who handles gum disease, massive plaque buildup, deep scale/ root plan, perio/osseous surgery, tissue graft, gum graft, bone (jaw) graft and implants.
What is a Periodontist?
500
The Parent Company name for BrightNow, Castle, Monarch and Newport Dental.
What is Smile Brands?
500
Tami Goodman
Who is the VP of Contact Center Operations?
500
Time that should be preapproved to take off and that should be used if you need to leave early or come in late.
What is PTO?
500
Scraping is required the full length of the tooth surface, down to where the root, gum and bone meet. Removes bacteria and their toxins, tartar, and diseased deposits from the surfaces of tooth roots.