Common Terms
Learning through experience; up to 90% occurs in this form.
Tacit Knowledge
Specific amount that is predictable; Changing amount that is unpredictable
Fixed; variable
An almost automatic choice because a person's knowledge allows them to take a certain action based on their ability to easily recognize and identify the situation.
Programmed Decisions
Jamie feels happy when eating ice cream and petting puppies and believes that other people feel the exact same way.
Projection Bias
One person always does the same thing when performing a specific task.
Consistency
Learning has a ___ positive correlation with job performance and a ___ positive correlation with organizational commitment.
Moderate; weak
A scheduled period of time; behavioral based, specific amount of behaviors correlates to outcomes
Interval; Ratio
May be described as emotionally charged judgements, that come quickly, non consciously, and holistically.
Intuition
In uncertain situations requiring a decision, simple and efficient rules of thumb allow us to make that decision easier is are called ___.
Heuristics
Jim believes that his coworkers are bad employees because they seem to all either be cyberloafing or looking busy.
Fundamental Attribution Error
When comparing Randall who has 25 years tenure and knows his job very well to Tyler who was just hired you can see that Randall has ____.
Expertise
Very simple, occurs with a consequence after each desired behavior.
Continuous Reinforcement
Maximizes outcomes by looking at all available alternatives using a step by step approach.
Rational Decision Making Model
Sandy, who is in the Desales Christian Fellowship is friends with Jackie, who is a member of the Muslim Student Association at Desales. Because of their viewpoints and interactions with each respective club, they tend to hold a specific judgement of one another and they strongly identify themselves with the club they are a part of. What "decision making problem" does this represent?
Social Identity Theory
When there is low consensus, low distinctiveness, and high consistency, this occurs.
Internal Attribution
Operant conditioning is a process of learning where behaviors are strengthened or weakened by their consequences. The three (3) step process of operant conditioning is:
1. Antecedent
2. Behavior
3. Consequence
Michelle went to the Bellagio to play a few slot machines. The lady next to her won after she pulled the "arm" 16 times. Michelle proceeded to pull the arm" 42 times before hitting the jackpot. What does this schedule represent?
Variable Ratio
Jason graduated college with a degree in sales and he got a job filing forms for a firm. Recently he was promoted to a position that required him to present the company's values and ideals. Presenting confidently and correctly in front of an audience was new to Jason and when he received a question from a possible client he was unsure how to act. This is an example of what?
Non Programmed Decision
Rodger works at Walmart stocking shelves and has always put conditioner in the same spot as shampoo. His boss told him that it is important to separate the two to prevent customers from grabbing the wrong bottle. Even though he has been told this several times Rodger continues to mix the two on the shelf. This shows what?
Escalation of Commitment
Rose believes that every time she sells a car at the dealership it's because of her skills in the sales industry. But when the customer decides not to purchase the car it's because the car wasn't "nice enough" or was "too expensive". Rose's beliefs fall under the category of what?
Self Serving Bias
Belle works at Wawa and over time has changed the way she makes the sandwiches to be more efficient. This exemplifies ____ as she used her experience to better job performance.
Learning
Miguel didn't get much sleep last night, but he doesn't want his boss to catch him sleeping at his desk. It took his boss 12 minutes to walk by his cubical in the morning and then 37 more minutes after. He's trying to figure out when they will walk by again, but there isn't a specific amount of time between each walk-by. What schedule is being used?
Variable Interval
Howard is a doctor at the local hospital. A patient came in with fatigue and shortness of breath. He was responsive for the first part of the examination until his heart beat spiked and lost consciousness. What is this known as?
Crisis Situation
What model is this?
1. Identify the problem
2. Identify short list of obvious criteria
3. Identify short list of obvious alternatives
4. Starting with alternative that doesn’t differ that much from present situation, review alternatives until one identifies an alternative that’s good enough (i.e., satisfice)
Bounded Rationality Model
When Kelly's boss is in the office she makes sure to have high job performance, but when her boss is on lunch Kelly turns off her computer and plays games on her phone.
Distinctiveness