Creating a new product or point of view.
What is the Create hierarchy.
Team acquaints and establishes ground rules.
What is the Forming stage?
Everything has to be “just right”–don’t want to let anyone down–do more work than necessary.
What is a Perfectionist?
survey chapters, look for bolded words
What is Survey?
Allow “wait time” before responding. Don’t cut coachees off, finish their sentences, or start formulating your answer before they’ve finished.
What is Paying Attention?
To justify a stand or decision.
What is the Evaluation hierarchy?
Members start to communicate what is on their minds, but still view themselves as individuals.
What is the Storming stage?
Big plans & big ideas -but never put into action–hope someone else will do it for you
What is a Dreamer?
Asking questions based on what you survey
What is Questioning?
As a listener and a leader, be open to new ideas, new perspectives, and new possibilities when practicing active listening.
What is Withholding judgement?
Distinguishing between different parts.
What is the Analyzing hierarchy?
The members start to feel as part of a team and start to listen to other points of view.
What is the Norming stage?
Fear taking a risk – avoid commitment or following thru as long as possible.
What is a Worrier?
Reading for a better understanding.
What is Reading?
Mirror your coachee’s information and emotions by periodically paraphrasing key points.
What is Reflecting?
Explaining the ideas or concepts.
What is the Understanding hierarchy?
The team is working in an open and trusted environment.
What is the Performing stage?
Wait till last minute – the more pressure the better
What is the Crisis Maker?
Recalling the main points.
What is Reciting?
Don’t be shy to ask questions about any issue that is ambiguous or unclear when engaging in active listening.
What is Clarification?
Recalling or remembering the information.
What is the remembering hierarchy?
The team is winding down, the project is nearing completion, and people are starting to go their separate ways.
What is the Adjourning stage?
Don’t know when to say “no” – take on too much, run out of time – turn in ½ done or unsatisfactory projects
What is the Over doer?
Taking notes in your own words.
What is Recording?
Restating key themes as the conversation proceeds confirms and solidifies your grasp of the other person’s point of view.
What is Summarizing?