Cross-Check
This is used to grade your interactions with customers, shoppers, and retailers.
What is the QA rubric?
When on an active batch this is where the shoppers can call for assistance instead of chatting in.
What is the Shopper Support Line?
There are 4 shift types: Morning, Mid, late and __
What is the overnight shift?
Face to face contact for assistance or communication.
What is Google Meets?
The banished brother who is misunderstood and the family sings this song about how they feel about him.
What is "We Don't Talk About Bruno"?
Magician, Firefighter, and Detective.
What are the 3 badge types?
Picking and Delivery an order to the customer.
What are full-service shoppers?
Cutting off chats, cutting off calls, radio silence.
What are emergency shut downs?
Views all my groceries, shopper, delivery info and charges in the same place.
What is Order Admin?
I have teeth but I can’t eat.
What is a comb?
The detail portion of the QA rubric is divided into five categories: Top Impact, Resolution, Soft Skills, Badges, and Trends.
What is Auditing and Interaction?
This is calculated by the number of found items, replacement reviews, and order issues.
What is Accuracy Rating?
Cx completed unsatisfied with the assistance and resolution from an agent.
What are dsats?
How we communicate with customers and shoppers.
What is Ujet?
Known now as the greatest Solo selling artist of all time!
Who is Michael Jackson?
This category is used to enforce the protection of personal data,It is used to protect the end-user information
What is PII?
Instacart’s guaranteed minimum earnings mean you’ll earn at least 120% of the hourly minimum wage in areas you work for all engaged time, plus $.30 per mile driven.
What is California Guaranteed Minimum Earnings?
Steps to take when you can't see your tickets and can't hear your calls and view important information live.
What is the Ujet trouble shooting guide?
Zip code, delivery ID, external ID is just some of the tools in this tile.
What is Blazer?
As of 2021-2022, this was the most-watched Kid show of all time.
What is Spongebob Squarepants?
To confirm the caller’s questions and to be able to research efficiently. Reduces confusion and misunderstandings.
What are probing questions?
Use this process if a customer who ordered alcohol is visibly intoxicated and the shopper is unable or unwilling to retrieve the alcohol from the customer.
What is FSS:: Delivery::Customer visibly intoxicated [CXT]?
Missed a punch, didn't clock in, use this to fix it so you can get paid.
What is the Time Clock Correction form?
This is our main source of communication: Channels, playlists, huddles.
What is Slack?
This is a prehistorical animal still roaming today. These gigantic lizards can weigh as much (or more) than a human — and, in fact, they have been known to attack humans. This is not ideal, since these giant reptiles are somewhat venomous.
What is a Komodo Dragon?
It immediately welcomes the caller into the call and shows that we are ready to assist. The caller will know who they have called and whom they are speaking to. Last impressions are just as important as first impressions. Make sure that the end-user is leaving with a positive experience.
What is the standard opening and closing?
We use this AKB for nonverbal confrontation, threats, and profanity between shoppers and customers.
What is the Trust & Safety :: Critical Response :: Chat misuse?
There was no one to answer this call so there was no assistance. It was unanswered.
What are abandoned calls?
Houses all the stores and shows all merchandise offered.
What is the Instacart Marketplace App?
The town was burned down and covered by a dam. Is now known as an attraction to out of state visitors, but come at your own risk
What is Lake Lanier?