Show Me The Money
When are the move-in funds due?
Within 72 hours of the move in date.
What is the monthly fee for the Second Nature Air Filter Program?
$15 per month.
If a resident is adding another occupant, what is the minimum age to be considered a leaseholder?
18 years old
In how many rings should you answer the phone?
3 rings
What does GREET stand for?
Great Resident Experience Every Time
What is the only method a resident can use to pay the Deposit on an NRTP home?
ACH
What email address should we email the renter's insurance policy too?
What address should be listed on the policy for Pathlight?
P.O. Box 1159, Newport Beach, CA 92659
pathlight@popicllc.com.
What is the maximum amount of pets a resident can have?
3
What is the maximum amount of time you should be in Wrap Up status before moving to Outbound? (If more time is needed)
2 minutes
How soon does a lease need to be sent out once an applicant has been approved?
20 minutes
For a NRTP home, when should the resident be sure to include the following full months rent payment with the Prorated move-in funds?
Anytime after the 25th of the month.
How long does a resident have to complete the MICF (move-in checklist form)?
The MICF is available online for 72 hours.
How long does an ACH payment need to settle before we can process a refund?
10 days
What 2 credentials should we verify when an approved applicant/resident calls in?
Leaseholder Name
Address
How many days are considered a "Quick Move-In"?
5 business days
How do you honor the rent concession promo legally (if) applies for resident?
You will view the lease marketing tab to ensure the rent promo applies to the lease. Send separate addendum via DocuSign.
True or False:
We can change the term of the lease after it has been executed.
False
Can we add an applicant to a lease if they do not have a social security card?
No
What 3 things should we always say when we answer a phone call?
1. Thank you for calling Pathlight
2. That the call will be recorded
3. Your Name
Under what tab do we check to see how long a home has been vacant?
Property Detail - Search Lease Marketing Tab
Who should we email the rent concession addendum after it is executed if we have to manually add it to the lease?
Naomi Knowles
cc: accountants@pathlightmgt.com
How many days before the start date does the approved resident have to terminate the lease and receive a full refund of their security deposit?
14 days
The lease term is automatically set to 24-months for what city?
Colorado Springs
What is the correct action to take if you have had the resident on hold for longer than 2 minutes?
Get back on the line to re assure them that you are working on an answer to their question, completing the requested task, etc.
What must be entered into chatter to show we have checked the status of a home?
Estimated completion date
Actual completion date
Available date
Rental License Status