Front page/ Terms
Why do you think customer signs for "approximate size"?
Not all sizes are "true" sizes and can be odd shaped.
What is Arbitration?
Arbitration is to settle out of court with a third party mediator
How far away can you store items from the sprinkler?
18 inches
How many days do we need a move out notice?
0 but policy is 10 days.
What is a lien addendum?
Any items being stored that aren't paid off will need to have a lien addendum to be filled out. In case they default the lien holder can retrieve the items and we can get our money back for past due rent.
Why do they verify the description of goods and personal information?
Because that is how we will contact them in the future and they are stating they are the sole owner of the unit/ contents inside.
What are access hours? What happens if you are on property after that?
6am to 10pm. Trespassing
Do we guarantee security while items are being stored?
No
Can customers get a refund if they move out?
NO!!!! Only un-used months can be refunded.
What is a Military Addendum?
This MUST be filled out for ONLY active member or spouses. This will protect the customer from going to auction while they are deployed. Account needs to a be military account.
What is customer agreeing too when they pay with a credit card?
Easy Pay! Card used at time of transaction is automatically saved for future.
What happens when a customer has gone delinquent on one unit but they have multiple units?
Locked out of all units. Once defaulted on one unit they are considered defaulted on all units.
What can NOT be stored in a unit?
Can we prorate a customer?
Yes but only before their next billing cycle
What is a Vehicle Addendum?
Any vehicle, boat, trailer, jet ski, etc must have one filled out with proof of ownership and proof of insurance and MUST match the name on the account. This will help us if customer defaults on unit. This prevents stolen items being stored.
How long are the terms of the contract and when do we notify customer of any changes?
30 days
Who is responsible for for the unit when other people have access to the unit?
Primary tenant. They will be held responsible for anyone that is on property.
NO! That is loitering. No building or working on items being stored.
What if a customer leaves items behind?
Hold them to the lease or work with your DM on removing the items if you are able to dispose of them.
What happens if someone is bankrupt?
We send supporting documents to legal and change the account to bankruptcy and they can not be sold into auction.
What days are late fee's added to the account and how are the fee's calculated?
Day 6 and day 36. Fees are either 20% or $20 whichever is greater. Foreclosure fee is $120
When can we(ESS) access a unit?
1. 3 day written notice
2. Defaulting after 36 days
3. Emergency reasons
4. Needing to make improvements.
Do we guarantee 24 hour video surveillance being monitored?
No. We do not guarantee that video is being monitored 24 hours.
empty with no lock. Just the way they found it.
What is a DMDC Check or Skip trace?
Defense Manpower Data Center is how legal will search if tenant is still active military or not. Upload response into account. If customer is still active no auction. If no longer active we must wait 90 days before adding into auction. Continue to follow auction process.