Full Term
For full term accounts how many days does the customer need to be within the maturity to have an extension processed?
What is 30 days.
How many days after maturity does it take to trigger an automatic extension?
What is 11 days.
When a Customer requests a Lease Extension for more than 1 month how many months do you process a manual Extension for?
What is 6 months
If the Single Pay extension is processed within 21+ days from the Maturity will the customer still receive billing statements?
What is No.
What does a customer need to qualify for an additional 6 month lease extension?
What is order a new GM Vehicle.
When processing the Lease Extension do you progress or close the request?
What is Progress.
(NY Accounts select Close)
If the account is over term and 6 days past due who do we route the call to?
What is Lease Servicing.
If the NY customer auto extends 2 months how many agreements do they have to sign?
What is 2.
For a Single Pay lease extension when would you need to contact the Tax Enterprise SharePoint?
What is the vehicle resides in Illinois.
What is the first step to process an additional 6 month lease extension?
What is request the GM order number for the new vehicle.
What is the screen in AF you need to access to view Sales tax?
What is LATX.
What tool do you use if you need to calculate sales tax for an upfront state?
What is the Upfront Sales Tax Calculator.
What is 6 months.
In what instance would the customer have to pay the months extended upon request?
What is the account is a 017 (Fiserv converted)
If the vehicle is turned in early during the additional 6 months what would be the status of the vehicle?
What is Full Term.
What Quick Link in DM do you use to see the sales tax and base payment?
What is Tax Details.
Name 3 states that have upfront sales tax.
Iowa, Illinois, Maine, Minnesota, New Jersey, New York, North Dakota, Ohio, South Dakota, and Vermont
How long will Clerical put a hold on the account while waiting for the signed Lease Extension Agreement?
What is 18 days.
What is 7I and Section 19.
Will customers receive any additional mileage? If so, what would it be based on?
What is Yes, based on their original contract mileage.
If the customer wants to continue on Auto Debit how soon do we need the extension documents in house to process?
What is 10 days.
What is the 1 state we have to contact the Sales Tax SharePoint site to follow up as the sales tax varies?
What is Illinois.
If there are two lessees residing in New York, where do you check to verify who signs the Extension agreement?
What is the Garaging Address.
If the vehicle is a 017 (Fiserv Converted) when processing a Lease Extension who needs to be emailed and what needs to be included?
What is an AVP or Above and include;
Customer name, Account number, Number of months being extended, Remaining rent payment amount.
If turned in early, how many days into a new month would the customer have to be for the system to charge the full month extension.
What is 1 day