CPQ
CPQ will be the new tool Sales will use to create what documents?
Quotes
What is an upgrade?
Modification that results in increase of MRR
Which two departments should handle all breach requests?
Customer Success & Sales Support
If you have a question about SAP, what public MM channel should you ping?
Sales Support US
Where is Leaseweb HQ?
Amsterdam, Netherlands
True or false: Quotes in CPQ can be created without opportunities
False, an opportunity will always be required to create quotes in CPQ
What is a renewal?
Modification of a contract term at the end of the current term
How should Sales submit business cases for approval before CPQ Go-Live?
Via sub-ticket in C4C
Effective immediately, what should be the starting point for finding all SAP work instructions in the Wiki?
Knowledge Center
In what year was Leaseweb founded?
1997
Which current system will CPQ be fully integrated with and you will log in to to access CPQ?
C4C
What are the two channels a customer can use to upgrade their services?
Customer Portal or Quote
What is the only breach of contract scenario that does not require a business case be submitted for approval prior to quote creation?
Downgrade of MRR
What is the transaction code for the Customer Dashboard?
ZQCCD2
Name the nine US cities in which we have DCs
Chicago, Dallas, Los Angeles, Miami, New York, Phoenix, San Francisco, Seattle, Washington DC
How will quote types be determined in CPQ?
Opportunity type will determine quote type. New customer - new service and Existing customer - new service will create new quotes. Existing customer - renewal, and existing customer - upgrade, will create modified quotes
Can a customer renew their services via the Customer Portal?
No, contract term changes must always be processed via quote
What are the approval tier requirements for Breaches of Contract?
<$50 TCV = no approval
$50-$500 = Levels 1 + 2
$500-$1,000 = Level 3
>$1,000 = Level 4
True or false: It is required to include a quote template when modifying an item in a Private or Colocation Rack
True! All Private Rack and Colocation quotes require templates
How many entities are listed on Leaseweb's website? Name them all for 100 bonus points.
Nine - Netherlands, Germany, UK, Singapore, US, Hong Kong, Australia, Japan, Canada
What does CPQ stand for?
Configure Price Quote
1. If a customer requires a configuration change and contract term change on the same service, can this be done on one quote?
2. If not, in which order should the changes be handled?
1. No
2. Upgrade, then renew (Configuration change before contract term change)
Name all five breach of contract scenarios. Give examples of each for 100 bonus points.
Downgrade of MRR, contract term reduction during ongoing term, contract extension before renewal date, tech refresh, early termination
Explain the process for a Mass Change Request
10 or more items to be modified. Sales downloads Excel template from the Wiki & sends completed sheet to Sales Key User. Key User validates the sheet & submits JIRA request to Master Data. MDM creates modification quotes, Key User validates quotes & hands over to Sales. Sales sends quotes to customer & processes as normal modification
:)