Marketing & Online Reputation
What is grassroots marketing?
The # 1 goal of phone calls, and emails is...
What is a LEASING?
Objections are a......
What is a sign of interest?
This mental approach helps you to successfully get a reservation!
What is a closing mindset?
Being thorough in processing an application helps us to prevent...
What is delinquency?
Building this program will appeal to both residents and prospects alike!
What is The VIP Program?
This helps you to sound genuine and excited on the phone.
What is SMILE?
What is Feel, Felt, Found?
This technique helps you to prompt your prospect to take action right away.
What is urgency?
We should always ________ on their move in day to ensure the brand new resident is HAPPY.
What walk them to their new home?
Creating this can help you relate on a personal level and stay top of mind when you are building a relationship.
What is a connection?
This is having a genuine conversation and helps make your phone calls stand out from the competitors.
What is creating a connection?
This method of overcoming objections helps you to learn more about the prospects true concern.
What is gathering information?
This term will help you keep a closing mindset and achieve your #1 goal. (Hint: ABC)
What is "Always Be Closing?"
This method helps you to diffuse difficult situations.
What is the L.A.S.T method?
This helps you reach local businesses in the area whose employees meet your income requirement.
What is a preferred employer program?
What is call (voicemail), text, and email within 1 hour?
This method of overcoming objections educates prospects on parts of your community and how it will help them.
What is Feature + Benefit
This technique is perfect when your prospect is not fully ready to commit.
What is the Courtesy Hold?
This is KEY to resident satisfaction and retention.
What is communication?
Name 3 of the 4 types of social media content you can post
What is entertaining, conversational, educational and promotional?
What are 2 of the 3 things you can do to elevate your E-Leasing response.
What is personalize/customize it, be your unique self, and keep it short sweet & to the point?
What are the two MOST important things to prepare yourself to overcoming objections?
What are Building Rapport and Asking for Must Haves?
Kelly had 6 leases, 13 visits, and 23 new prospects this week. Did she meet her closing goal?
No - 6/13 = 46%. The closing goal is 50%
This report in OneSite helps you to make residents feel excited on their special day?
What is Resident Birthday report?