The Pledge
This Pledge point refers to the experience we provide.
Customer Service
What does KPI stand for?
Key Performance Indicator
What should you do when answering a phone call according to the protocol?
Clear Introduction w/ property name and agent's name
Students often take photos with this bronze statue of a famous Purdue alumnus and astronaut.
Neil Armstrong
This is the title of the Regional Manager who oversees the Central Region
Lindsay Wise
Having the highest occupancy and rental rates makes your team this Pledge point.
Market Leader
CTA refers to what? Give an example of a CTA
Call to Action
How many points is asking for the callers name worth?
10
Being just minutes from this stadium makes football game day convenient for Boilermaker fans.
Ross-Ade Stadium
This person serves as the Director of Human Resources.
Ja'La Henderson
Impactful Leadership
What is Horizon's standard for Call Scores?
80%
How long do you have to make the first contact to a new lead?
24 hours
Located in the heart of campus, this tower is one of the most photographed Purdue landmarks.
Purdue Bell Tower
This is the Horizon-managed community located closest to us here in West Lafayette.
Campus Circle Urbana
Net Operating Income
How would you calculate CPL
Outgoing contacts/# of new leads
Personalized greeting, contact info, Call to Action, personalized signature, property header/footer, Social Media buttons. What else should be included in an outgoing email?
What is the bus route that services The Cottages, Village West, and The Quarters called?
35E Lindberg Express
Horizon Realty Advisors’ corporate office is located in this city.
Seattle, WA
What does the acronym INSPECT stand for?
Impactful, Nimble, Selfless, Passionate, Ethical, Curious, Tenacious
How would you calculate your tour to lease conversion ratio?
Tours/Tours that Signed a Lease
What should an email graphic NOT include - Call to Action, Urgency, QR Code, Property Branding, Lifestyle Photo
QR Code
This is where Purdue students go for basketball games, concerts, and major events.
Mackey Arena
These six individuals currently serve as partners at Horizon
Greg Beckel, Tim Smith, Mike Strand, Rob Marshall, Loren Arb, Drew Geiger