Elevate
Phone, In-Person, Internet, and Virtual are all examples of what?
What is Secret Shops
Where can you find the Avenue5 On-Site Associate Style Book?
What is Go5 under Career Development. Pro Tip: You should always ask the PM/RM if your specific property has a style book
What do we say instead of "units" or "tenants"?
What is "Homes" and "Residents"
What is the minimum amount of personal liability coverage for Renter's Insurance?
What is $100,000
How many touch points or follow ups should you have before you close out a lead?
What is 5-6 times
How quickly should an internet lead be followed up with?
What is Within 2 hours
How fast does it take to make a first impression?
What is 7 seconds
Where can you find the training calendar?
What is Go5, on the Career Development page
Which fee is non-refundable in the event that an application is denied?
What is The Application Fee
What percentage of sales occur after the 5th touch point?
What is 85%
What's a quick and easy way to get 20 points on a phone shop?
What is Asking open-ended questions!
Example: What are you looking for in your new home?
What is the L.A.S.T. Technique?
What is Listen. Acknowledge. Solve. Thank.
To de-escalate a customer who exhibits negative emotions like anger, fear, or anxiety, apply this technique!
What are the top 3 tools available to Leasing Consultants to be successful in your role?
What is Leasing Blue Print, Leasing Checklist, 5-Star Training
Are service animals charged a conventional pet fee?
What is No
What percentage of residents who are satisfied at move in, remain satisfied at renewal?
What is 80%
Name at least 2 of the 5 Benchmarks for a Shop.
What is Follow-Up, Make the Appointment, Close the Sale, Fair Housing, Get their Phone Number
How many customers will leave a brand they love after just one bad experience?
What is 1 in 5 customers
What are Avenue5's Core Beliefs?
What is We put people and partnerships first, We empower associates, We focus on solutions, We champion ideas that accelerate success, We deliver proof over promises
Name each of the criteria taken into account in our rental screening.
What is Credit, Rental History, Civil Court History, Employment/Income, Criminal Background*
*If your property is located in Seattle, you are not allowed to use Criminal Background as criteria
Commonly used to elevate property performance, what do the 5 P's stand for?
What is People, Product, Pricing, Promotion, Placement