Core 4
Which Core C means making sure a patient never feels rushed or ignored?
Compassion
What must every patient feel after interacting with our team?
Cared for and respected
What must be accurate and complete for every patient and could be used in a court of law?
Chart notes
What is Legacy’s battle cry?
“Make Caring the norm”
What is “Prophy” in patient terms?
Professional gum therapy
Which Core C requires explaining procedures in a way patients understand?
Communication
What is the purpose of keeping the schedule full and productive?
To ensure patients get timely care and doctors stay at goal
What tool helps assess patient behavior and communication style?
DISC
What technology is used to evaluate implant and surgical cases?
CBCT imaging
What word(s) do we say instead of “needle"?
Blue or yellow tip
Which Core C means adjusting care based on each patient’s risk and needs?
Comprehensive Care
Who ensures patients know what to expect for their visit?
The Patient Care Coordinator
What should every hygiene visit include beyond cleaning?
Patient education and risk assessment
What is the purpose of 1-on-1 meetings?
To support the team’s growth and needs
What is "Scaling and Root Planing” in patient terms?
Deep Gum Treatment
Which Core C includes managing pain, anxiety, and emotional safety?
Comfort
Why do we confirm next-day appointments?
To prevent no-shows and keep care on track
What does “comprehensive care” look like in hygiene?
Identifying periodontal risk, oral-systemic health, and future needs
What do we focus on instead of just treating symptoms?
The root cause
What is another phrase for “Bone graft”?
Ridge preservation
What do the Core 4 work together to create?
The Legacy Difference
What is the goal of re-care and follow-ups?
To help them move forward with the care they need
Why do we track hygiene re-appointment rates?
To ensure ongoing patient health and production goals
How does an RDA support treatment acceptance?
By explaining procedures clearly and reinforcing doctor recommendations
What does R.E.A.R stand for?
Review, Educate, Acknowledge, Reappoint