PRIVACY, CONFIDENTIALITY AND DUTY OF CARE
Informed Consent
What does the acronym OARS stand for in motivational interviewing?
Open-ended questions, Affirmations, Reflections, Summaries.
Name one factor that can affect effective communication.
Language, culture, emotional state, disability, health, age.
What is mandatory reporting?
The legal requirement to report suspected abuse or harm, particularly for children.
Name one digital tool used in community services communication.
Email, social media, podcasts, videos, apps.
Name one situation where confidentiality can legally be breached.
Mandatory reporting of child abuse or threats to safety.
What is the difference between motivational interviewing and a coercive approach?
Motivational interviewing is collaborative and client-centered, while coercion is directive and forceful.
How can a healthcare worker overcome a language barrier?
Use a professional interpreter or translation services.
Define informed consent.
Permission granted with full knowledge of the risks, benefits, and alternatives.
Why is it important to follow confidentiality policies when using digital tools?
To protect client privacy and comply with legal regulations.
True or False: You can share patient information with a family member without consent.
True
Reframe this coercive statement into a motivational one: "You have to stop smoking immediately!"
"What do you think would make it easier to cut down on smoking?"
True or False: A person's religion should not influence how you communicate with them.
False. Religion can significantly influence communication preferences and decisions.
What is a conflict of interest in health services?
A situation where personal interests could improperly influence professional decisions.
True or False: Sharing a client success story on social media is always ethical if you don’t use their name.
False.
What is the primary duty of care when a child discloses they feel unsafe at home?
Ensure their safety by reporting to child protection services.
What is a key difference between collaboration and confrontation in communication?
Collaboration involves working together, while confrontation involves conflict and opposition.
How might emotional distress impact communication?
It can make the client less responsive or more reactive to the conversation.
What is rights-based service delivery?
Providing services that uphold the fundamental rights and dignity of the client.
What should you do if you receive a client’s private information via email by mistake?
Notify the sender and delete the email without sharing the information.
What law in Australia governs the handling of personal information?
The Privacy Act 1988
Why are open-ended questions important in client interactions?
They encourage clients to share more detailed and meaningful information.
What is the best way to communicate with someone who is visually impaired?
Use clear verbal descriptions and check for understanding.
True or False: Ethical decisions always align with legal requirements.
False. Ethical decisions can sometimes go beyond legal requirements.
What is one potential risk of using social media in professional communication?
Breach of confidentiality, blurred professional boundaries, misinformation.