Service w/ HEART
Fun, Friendly, Energetic
H
Howdy!
What kind of shoes do I wear?
Nonslip/Slip-resistant shoes (black)
Crew _______________ (AKA Teamwork)
Crew Involvement
You are running food, but there are too many plates for you to carry alone. What do you do?
Ask for a Follow
"_______!" Your new favorite word
Absolutely
Service is quick and efficient
Adjectives are Proud, Attentive, Present
A
Arrive
What pants are required for the perfect uniform?
Dark, blue jeans (with no holes or tears!)
Who is responsible for performing a Legendary Restroom Check?
Everyone!
86
We are out of something, for example 86 Prime
BIG _____ and BIG ______
BIG Hello's/Hi's and BIG Goodbye's
Adjectives are Kind, Courteous, Respectful
R
Respond
True or False: TXRH doesn't require us to tuck our shirts in.
False! Part of our Legendary look is a clean, black TXRH shirt tucked into your jeans with a black or brown belt
What are the 3 goals for our Star Bartenders?
Speed, Awareness, Learn guests' names
FTG
First Time Guest
GROW
Guest Right Of Way, always let the guest go first
BIG Goodbyes!
Adjectives are genuine, memorable, grateful
T
Thank you!
What is required prior to every shift? (What is the first thing you should do when walking into the building?)
Wellness checks! Take your temperature, scan our QR code to record your symptoms, and put on a fresh pair of gloves and a mask.
What four elements make up the Texas Roadhouse 'Atmosphere'?
Lighting, Music, Temperature, TVs
What should you say entering/leaving the kitchen?
Corner in/Corner out
10-4
10 feet, acknowledge
4 feet, interact
Communicate when needed—“Your appetizers will be out in a couple of minutes." "I’ll be right back with more bread.”
E
Engage
What is one uniform essential that helps make you MEMORABLE?
Name tag! Always remember to proudly don your name on your legendary uniform to complete your look
Name 3 of Kent's Top Ten (that have not been previously mentioned)
Knowledgeable servers, Sense of fun, Sense of urgency, Manager table visits, Three table sections, Hosts: Smiles, urgency, and guest concern
In the Red
Our wait time has exceeded our quote time! (People are waiting to long, and guests are not getting up from tables quickly
We are the __________ place in town!
Friendliest