Service w/ HEART
Fun, Friendly, Energetic
H
Howdy!
What kind of shoes do I wear?
Nonslip/Slip-resistant shoes (black)
Which section has a POS station on either side?
The 200's
You are running food, but there are too many plates for you to carry alone. What do you do?
Ask for a Follow
"_______!" Your new favorite word
Absolutely
Service is quick and efficient
Adjectives are Proud, Attentive, Present
A
Arrive
What pants are required for the perfect uniform?
Dark, blue jeans (with no holes or tears!)
Which is the largest section?
The 300's
86
We are out of something, for example 86 Prime
BIG _____ and BIG ______
BIG Hello's/Hi's and BIG Goodbye's
Adjectives are Kind, Courteous, Respectful
R
Respond
What is perfect Uniform?
-non slips
-txrh black shirt, tucked in
-dark jeans
-black/brown belt
-name tag
-hair pulled back
-mask
You are at 131, move three tables down and one across. Where are you?
113
What does yellow, money and monkeys mean?
corn, green beans, and white fine ivory bowls
GROW
Guest Right Of Way, always let the guest go first
BIG Goodbyes!
Adjectives are genuine, memorable, grateful
T
Thank you!
What is required prior to every shift? (What is the first thing you should do when walking into the building?)
Wellness checks! Take your temperature, scan our QR code to record your symptoms, and put on a fresh pair of gloves and a mask.
How many active and working POS stations are there in the restaurant?
What should you say entering/leaving the kitchen?
Corner in/Corner out
10-4
10 feet, acknowledge
4 feet, interact
Communicate when needed—“Your appetizers will be out in a couple of minutes." "I’ll be right back with more bread.”
E
Engage
What is one uniform essential that helps make you MEMORABLE?
Name tag! Always remember to proudly don your name on your legendary uniform to complete your look
Which section surrounds the bar? How do we designate the seats at the bar?
The 400's, A1-A5, B1-B5, C1-C5
In the Red
Our wait time has exceeded our quote time! (People are waiting to long, and guests are not getting up from tables quickly
Name at least 5 of Kent's top ten
1. Knowledgeable Servers
2. Urgency on greetings, drinks and food
3. 3 table sections
4. sense of fun
5. lighting, tv, music levels, temperature
6. Manager table visits
7. Restroom Focus
8. bartenders speed/awareness
9. Crew Involvement
10. Host smiles, urgency and guest concern