Service w/ HEART
Fun, Friendly, Energetic
H
Howdy!
Warm, Red center
Medium rare
Which section has a POS station on either side?
The 200's
You are running food, but there are too many plates for you to carry alone. What do you do?
Ask for a Follow
"_______!" Your new favorite word
Absolutely
Service is quick and efficient
Adjectives are Proud, Attentive, Present
A
Arrive
Medium
Hot, Pink center
Which is the largest section?
The 300's
86
We are out of something, for example 86 Prime
BIG _____ and BIG ______
BIG Hello's/Hi's and BIG Goodbye's
Adjectives are Kind, Courteous, Respectful
R
Respond
No Pink
Well done
Which section surrounds the bar? How do we designate the seats at the bar?
The 400s, by guest name
FTG
First Time Guest
GROW
Guest Right Of Way, always let the guest go first
BIG Goodbyes!
Adjectives are genuine, memorable, grateful
T
Thank you!
"I don't want my steak bloody" "I want a little bit of pink, but not well done"
Medium well, Slightly pink
Where is the corral/which section does it belong to?
The 100's, the first section you encounter from the lobby
What should you say entering/leaving the kitchen?
Corner in/Corner out
10-4
10 feet, acknowledge
4 feet, interact
Communicate when needed—“Your appetizers will be out in a couple of minutes." "I’ll be right back with more bread.”
E
Engage
Rare
Cool, red center
What is the meaning of our table numbers?
First number is what section. Second number is what row. Third number is what table in that row.
In the Red
Our wait time has exceeded our quote time! (People are waiting to long, and guests are not getting up from tables quickly
We are the __________ place in town!
Friendliest