Menu Knowledge
Garlic butter, lemon, bread
What does each letter of Service with HEART stand for?
Howdy, Engage, Arrive, Respond, Thank You
How long does it take to bus a table?
15-45 seconds
What is the proper time to greet a table?
15-45 seconds
What does NPS stand for?
Net Promotor Score
How many rattlesnake bites come with the appetizer?
10
What are the characteristics of Howdy?
Friendly, energetic, fun
What are the supplies a seater/greeter needs when seating a guest?
Plates/silverware, basket of bread with cinnamon butter, a smile
What two specific items do you need to offer to guests?
What are the most commonly missed items on a to-go?
To-Go bread, side items, sauces
What garnishes the catfish entree?
Creole mustard, lemon wedge
What are the characteristics of Engage?
Knowledgeable, passionate, care/concern
What does G.R.O.W mean?
Guest Right Of Way
Sharing, upselling, suggestive selling
What do you label all To-Go box lids with?
Menu item, steak temperatures, sides
How many ounces are the boneless wings?
What are the characteristics of Arrive?
Proud, present, attentive
What are the items needed to bus a table?
Bus tub, clean towel, sanitizer, holster, a smile
5 minutes
When are the three times you should be opening your cash drawer on Payments?
Accepting/taking a payment, making change, or collecting tips
How many ounces of steak is the kabob?
8oz
What are the characteristics of Respond?
Kind, Courteous, Respectful
What color is the sink & surface sanitizer bucket?
Red
What ingredients are in the Kenny's Cooler?
Blue Chair Bay Coconut Rum, Peach Schnapps
What is the BUBBA's WOW when first answering the phone for a To-Go order?
Answer the phone like your best friend is calling