Loan Wizard
What is the process to start an application?
by selecting 'New Application'
What do we need to complete a reference?
First & last name, relationship and phone number.
How do you find a payoff for a loan?
select 'P' on the loan under member transaction/loan account
If a score is above 640, what insurance information do we need?
Policy number, phone number, Company name.
What is the lowest auto loan interest rate?
5.24%
What is a Loan Purpose?
the primary reason for the loan?
What is the 'magic' score that allows us to use verbal information.
640.
Where can you find delinquencies on any loans the member has had?
in Loan Manager, under 'delinquency'.
When a member requests a coupon book to be sent to them, what do we do?
Email couponbook@csefcu.com and document within the loan notes.
What is a Rate Bump?
a tier bump when the member's score is within 5 points of the next tier.
Who can view a Loan Description?
The member, or any CSE Staff.
What are some things we look for on paystubs?
401k loans, garnishments, child support, fluctuations in pay.
Where can you view collection notes
'Collection Notes' in Loan Manager.
What do you need for clerical if the member is buying a car - person to person.
Friend/Friend -- whoever the loan is for
Partner or Spouse/Partner or Spouse - Higher score
What is the Type of Loan?
the loan product that fits the purpose
How many paystubs/direct deposits are required for income verification?
Two months worth.
What do we do in the case that a member does not have an email address on file?
Add noreply@csefcu.com to 'signer' in loan manager before signing documents, then remove immediately after. This is for IN PERSON only.
What do you need if you are completing a lease buyout?
Power of attorney documents, 2 per person on the loan. Lease buyout packet, and potentially taxes/title fee.
What is the interest rate for a SHARE SECURED loan for 65 months?
5.10%
What do we put in the Classification box?
If a member wants a debt consolidation, what are some questions you should ask?
Why now? What is your plan moving forward? What are current balances from? Are you still actively using cards? Do you pay more than what is due? Are you willing to close any accounts? Okay to pay direct?
What additional documents can be printed only from loan manager?
title loan payoff letter, letter of credit, POA documents.
What is the health statement and what are the requirements for it?
During the last two years, have you been advised of or treated for - cancer, heart attack, coronary artery disease, stroke or cirrhosis, diagnosed with or treated for A.I.D.S?
Under age of 66, working at least 30 hours per week at time of closing.
What is a Rate Modification?
a one time rate adjustment that is allowed during the life of the loan when the a credit score has increased to a higher tier. The payment does not change.