lesson 1.01 eq´s
Why is it important to understand communication skills and customer relations?
it is important to have good communication skills to show customers you understand what they actually mean. Using all these skills helps the customer understand you and your company, as well as respect it and maintain a relationship.
why do we organize information
1.Makes information easier to find
2.Allows you to be better prepared
3.Makes information easier to understand and remember.
what is mapping
A map is a diagram of the major points, with their significant sub-points, that support a topic.
How do you maintain and present a report of business activity?
You maintain and present a report of business activities by utilizing different types of note-taking strategies to gather information for you to present and make sure it is reliable enough for your target audience. You also should organize your information so that everything goes where it is supposed to be and doesn't get mixed up. You should also use great graphic aids to present the composition of your information.
what are controllers?
people who take-charge and want control of themselves, others, and situations. Task-oriented, drivers and are only focused on the end goal.
When employing communication styles that are appropriate to target audiences, why do you have different type of communication styles?
One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. So, research specific groups that you will be addressing.
what impact do target audiences have on organization of information?
Information is divided into units & objectives.
▪Touristsctivities are organized in chronological order. Places to go are organized geographically.
how do you do charting
If the lecture format is distinct (such as chronological), you may set up your paper by drawing columns and labeling appropriate headings in a table.
How can business communication differ from a written message?
Business communication is different from a written message because written can be oral. Business communication involves the exchange of information within an organizational setup. Written messages can be saved for future references.
what are collaborators?
Easy-going people who are relationship-oriented, and enjoy working with people to work towards a consensus.
Why are there types of communication styles?
Every person has a unique communication style, a way in which they interact and exchange information with others. so you have to know different ways to communicate with that type of person.
what does chronological order do?
Places each piece of information into a sequence of dates or time frames.
what are common errors in notetaking
include trying to record every sentence, failing to deduce the teacher’s intentions, showing up without basic prep work
what is External written communication ?
clients, independent contractors, industry colleagues, and other individuals not working directly for the company.
what are analyzers
Detail-oriented, logical thinkers who analyze others and situations. Work best alone to come up with solutions, and therefore may take more time to make a decision and take action.
How do you apply verbal skills to obtain and convey information?
you have to determine who your target audience is you should implement a strategy to ensure you communicate effectively.
What is problem/solution
▪Divides info into 2 main sections, one that describes a problem and one that describes a solution.
How do you do cornell 2 column note-taking ?
divide a page into 3 sections for your notes, key points, and summary
what is Internal written communication ?
employers and employees at all levels of the company communicate
what are socializers
Outgoing, thrive on change, and enjoy meeting people. They get their energy from others and therefore work best when brainstorming with others to make a decision and take action
How are Analyzers different from Collaborators?
analyzers take up more time thinking about the situation than collaborators.
what does order of importance do?
▪Presents the most important piece of information first followed by less important information.
Why is it important to take notes ?
1.Helps you to concentrate in class and remember important information.
2.Helps you prepare for tests and other assignments.
3.Helps you to understand the material.
4.Provides valuable clues for what information, themes, and processes are most important.
How can internal written communications differ from external written communications?
internal communication is when involves employers and employees at all levels of the company. External communication is when it involves clients, independent contractors, industry colleagues, and other individuals not working directly for the company.
How are Controllers different from Socializers?
controllers believe more in themselves than others and like leading themselves, unlike socializers who believe in working with others and sharing responsibility.