📞 Vocabulary Definitions
To push the buttons on a phone to make a call.
Dial.
Correct the mistake in this sentence: "He want a sandwich and a cup of coffee."
"He wants a sandwich..." (Falta la 's' de la tercera persona).
Pronounce the word "SCHEDULE" correctly.
/ˈʃɛdjuːl/ (UK) o /ˈskɛdʒuːl/ (US).
If Edgar wants to order a sandwich and coffee, what internal number must he press?
Number 31 (Coffee Shop) o 34 (Room Service).
What is the meaning of the idiom "a piece of cake"?
Something that is very easy to do.
An incorrect phone number that you dial by accident.
Wrong number.
Complete the polite question using a modal verb: "________ I speak to Ms. Lowe, please?"
May I speak to Ms. Lowe, please?
Complete this common phone expression used to make an apology: "Oh! Sorry to ________ you."
Sorry to disturb you.
Edgar needs a haircut.
Barber shop.
What do British people call the "Pound sign" or "#" symbol on a telephone keypad?
The Hash key.
An official request for information or an official question.
Inquiry
Turn this sentence into a negative statement: "Edgar wants an outside line."
Edgar doesn't want an outside line.
What polite phrase does Edgar use in Conversation A when he cannot hear or understand Tania well?
"Sorry. Can you repeat that?"
Edgar has a problem with his car at the hotel entrance.
Valet
What is the difference in meaning between the phrasal verbs "Look over" and "Go over"?
Look over means to examine something quickly. Go over means to study or examine something in a careful or detailed way.
To interrupt, bother, or break the peace of someone.
Disturb
Use the verb "dislike" in a correct Present Simple sentence about a hotel service.
"I dislike waiting for the operator" or "He dislikes the hotel food."
In the word "RECEPTIONIST", which syllable has the main stress/accent? (1st, 2nd, 3rd, or 4th?)
The 2nd syllable (re-CEP-tion-ist).
Name the hotel department or professional you would call if you have dirty laundry (internal number 25).
Housekeeper or housekeeping.
What's today's quote?
"You can't be distracted by the noise of misinformation."
James Daly
A small book or pamphlet that contains information or instructions.
Booklet
Complete the dialogue using the correct form of the verb want:
Voice: "Do you ________ an outside line?"
Edgar: "Yes, my boss ________ one too."
Do you want / my boss wants (Present Simple third-person rule).
Create a 3-line conversation using an apology, a request for repetition, and a modal verb.
Own example.
Edgar wants to attend to a concert tomorrow but he doesn't know how to get to the place.
Concierge desk.
According to the Culture File, what system allows you to record a personal greeting and receive messages in a hotel?
A Voice mail system.