Understanding The Bill
contains information describing the type of service and how it is measured.
What is a Service Point
shows different ages of debt on a customer’s account
What is The Aged Debt bar
shows your annual electric usage during the current period compared to last month and last year
What is Electric Details
provides the (dollar amount) for the past 12 months at the Customers request.
What is an annual base letter
will be checked to indicate the service agreement has stopped, but the account may have an open balance.
what is closing check box
Contract between BGE and customer
What is Service Agreement
To view a list of bills and payments in order from most recent to oldest.
What is Bill/Payment Tee
Main, Read Details, Items, SQ Details, Calc Lines, Financial Details, Bill Segment Messages, Sub Bill Segment, and Usage. Are Tabs in
What is Bill Segment page
provide the customer with a breakdown for the last 12 months
What is Energy Usage
Requests for annual base letters are handled by
What is Meter & Billing Investigations.
Contains all Financial Information
What is Account level
payment date, payment status, and the payment amount.
What is the Payline
provides information as to how bill segment is being measured
What is UOM
someone noticed that there could be a problem with the reading and/or bill amount.
What is Bill intercept
I'm not getting my bills anymore I think they changed my zip code can you check for me.
What is USPS
landlords, contractors, accountants at corporate customers, third party guarantors, energy suppliers, collection agencies, etc. Are examples of
What is A Person
displays balance information, charges, bill messages and calculation details for a customer’s account.
What is bill page
Moving? To start, stop or transfer service, contact BGE at least 3 business days prior to your move date
What is A bill message
I'm staying in Florida from October-December
what is Seasonal Address Changes
$8.00
$12.00
$14.25
Residential customer charges (Tariff)
Person, Account, SA, SP, SA/SP Linkage, Premise are components of ________
What is V Model
Once an account and service agreements have been established for a customer in CC&B _________ is generated
What is A bill segment
includes meter bill group (each bill group), scheduled meter reading date, number of days to be billed, due dates for both commercial and residential customers, window start and end dates, and the next meter reading date.
What is bill schedule
to view the recipients of a bill and to create a duplicate of a bill.
what is bill routings tab
KWh use per year x cost per kWh = household electricity cost per year
What is Electricity rate formula