Safety
The most common tactic or tool to use that puts the technician and the computer at the same voltage potential.
What is an antistatic wrist strap (also called an ESD strap)?
This ranges from 250 to 500 watts and also refers to the measure used to determine whether a power supply is powerful enough to support the devices within a computer.
What is a Wattage Rating?
What is the best way to keep track of parts and places when taking apart a computer?
Taking notes, pictures, and sheets while disassembling the computer to keep track of where and what everything is.
What is removing the power and external cables?
The skill (mentioned in lesson 4) to technicians use in their workplace.
What is written communication skills?
What do you do if an antistatic wrist strap is not available?
After removing the computer case, stay attached to an unpainted metal computer part. One such part is the power supply.
Which is a noise caused by electrical devices, like a computer, pencil sharpener, motor, vacuum cleaner, etc.
What is EMI?
What will happen when the CMOS battery is removed?
The CMOS configuration will be lost.
The primary reason for placing motherboards and spare adapters into antistatic bags when they are not in use.
What is a way to prevent ESD damage during storage?
The reason you should always treat an email as if it was being put on a billboard.
You never know who might see it.
The sheet that contains information about a product, including its toxicity, storage, disposal, and health/safety concerns.
What is MSDS (Material Safety Data Sheet)?
Two types of power supply
What is AC (Alternating current) and DC (Direct current), AC comes from the wall which gets converted into DC in the power supply?
The tool that is used to take the voltage readings.
What is the multimeter?
When installing a motherboard what is the primary reason for ensuring all clips and screws are placed correctly within the case?
To ensure the drive and cover are properly aligned.
The number one complaint about technical support staff.
What is the lack of communicating skills.
Another tool that can be used instead of an antistatic wrist strap when working on an iPad or laptop.
What is Antistatic gloves?
This is a special type of EMI that causes harm to computers. This is simply noises that occur in the radio frequency range.
What is RFI (Radio Frequency Interference)?
The best humidity to be at to prevent greater ESD risk (percentage)
It is best to keep the humidity at 45% to 55% to reduce the ESD threat.
The amount of pins the motherboard connector has.
What is 24 pins with two parts, 20 and 4 pin parts?
One of the most important things to do when writing an email.
What is using proper grammar, punctuation, and spelling (Also respecting titles)?
Good things for storing spare adapters and motherboards when the parts are not in use.
What are Antistatic Bags?
Allows the motherboard and operating system to control the power needs and operation modes of various devices.
What is ACPI (Advanced Configuration and Power Interface)?
The normal wall outlet voltage.
What is 120VAC?
Name 3 front cable connections.
The power button, a reset button, USB ports, a microphone port, a headphone port, speakers, fans, the drive activity light, and the power light.
When should you avoid getting aggressive or angry?
When talking to or helping a customer and talking with colleges.