Redemption
The button on the POS to utilize for ESA Replacement
What is the Warranty button
In order to set a 10% ESA goal, being 10% of your sales plan in ESA, you use this process to calculate your ESA goal
What is divide/multiply
The ESA behavior that plants the seed during the jewelry presentation
What is a Lead in Line?
A Team member has a 1 on 1 focused on ESA. As one of the action steps the manager assigned this digital learning
What is an ESA module?
The one PART of the earrings that ESA does not (necessarily) cover
What are earring backs?
The number of times an ESA can be used within 1 year
What is one time?
I have $1000 in ESA sales. How much will my ESA commission be?
$50
Identifying a benefit that outweighs the reason your guest is refusing ESA
What is eliminating objections?
This is a document that we are legally required to provide to every guest that purchases ESA
What is an ESA brochure
Although we do cover the merchandise, ESA does not cover what free service?
What is a free ear piercing?
The timeframe that a ESA is NOT used - everyone gets our service on damages withinthis time frame
What is 90 days?
A team member would like to make $100 in ESA Commission. How much would their ESA dollars have to be?
$2000
Providing your guest with the total with their ESA and explaining the coverage
ESA starts at what price point
What is $2?
ESA is for the same item when in stock. This is not to be mistaken for what service? (Other banners offer, where original item is brought back, and customer leave with a higher priced/newer/larger item)
What is a trade in/"upgrade"?
This is a phrase that pays to recommend adding ESA after redemption
What is bundling? (Yes even with redemption!)
ESA goal of 9.5% is a percent of what
When multiple team members work together to convince a guest of the extended service
What is tag team selling?
The printable tables found on the SigNET, that breaks down the cost of an item, the cost with a discount, and the discounted cost WITH ESA
What is a Conversion Chart?
Customers do not get a "free ESA" even when ineligible and using this payment option
What is Progressive Leasing?
Your customer's item is out of stock, these are the immediate solutions for your guest
What is- provide item same price, OR call a nearby store
In relations to the store's profitability, this is the cost to damage out an individual item
What is 50%? ( of the price of the item)
identifying a factor of ESA, and matching to the customers story of why it is important, and closing by asking their thoughts
What is feature benefit check question?
The ESA Resource explaining the best practices of introducing ESA found of the SigNET (Name of the job aid)
What is "Properly Selling ESA?"
This payment option is a loan, that does in fact allow you to add ESA to merchandise
What is Affirm?