Cust Care & Off ABM
These are the 3 platforms that are monitored by the social media team
What is Facebook, Instagram and Twitter (X)?
Personal customers need to obtain this from us before registering for our IB service
What is Customer ID or RIM?
These are the two types of customers that EndCash support assists
What is personal customers and business customers?
These are balanced on a weekly schedule or on the availability of G4S
What are offsite ABMs?
The ACH system supports transfers to a maximum of this this value between CHQ/ SAV accounts only for participating banks
What is $499,999.99?
Formal complaints are logged by this post/position
Who is the Customer Care Official (CCO)?
Our IB team provides corporate and personal support to all territories except...
What is Guyana & Suriname
The onboarding of the bill payee is shared between two departments, ECSS and ...
Who is GDTD?
E- commerce transactions for both TT & RBEC are handled by
Who are ATS-CCC Chargebacks?
This network is a processing system that provides for collection and distribution of electronic File Transfers (EFTs)
What is ACH?
This team manages and processes tasks from 9 mailboxes related to customer transactions and queries
What is Corporate Commercial Business Unit (CCBU)?
This is IB's main extension line
What is 67870?
Only this type of customer can open an account via Republic Onboard
Who is a totally new customer or a customer without an existing RIM?
EBS receives these cards to be returned to the cardholder
What are other local bank captured cards?
Reversal request for other bank payments processed via EndCash are entertained for these 3 reasons
What are fraudulent transaction, duplicated payments, incorrect A/C number?
This position revalidates outstanding dividend cheques for customers only and assist with TTCD queries
Who is the Shareholder Relations Officer?
These are 6 core functions of the IB team...
What is registration, password reset, secret question reset, amendment to personal details, deletions, deactivations, troubleshooting, queries
This is the EndCash hotline or extension
What is ext. 67529 or hotline 623-2274 (62-ecash)?
These are two types of customer queries EBS handles
What is Fraud,
Voided POS/ ABM transaction,
Other bank adjustments?
These are 4 ACH originator amendments that can be made for TT
Addition of new user, deletion of user, change in user rights, addition of new templates, addition of new accounts, limit increase (transaction file limit increases)