Statements and Meter Reads
PSR
Disputed Reads
Payments Basics
Payments Complex
100

Used to convert m3 and ft3 to KWH

Calorific Value

100

full form of PSR

Priority Service Register

100

what is a disputed read

a read on the system that customer thinks is not in line with their consumption and read on their meter

100

It is mandatory for customers to set up direct debit on this tariff

Fixed Tariff

100

when is automatic direct debit review done

after first 6 weeks from the date of regi

every 6 months

200

Used when conducting DD reviews. Derived from meter reads one year apart.

EAC and AQ

200

where to add customer on PSR

Spark

200
data validation can take upto ......

6 weeks

200

Customers can split their payment amount throughout the year by choosing 2 types of payments

equal payments or seasonal payments

200
can we conduct manual direct debit review on customer request

 yes on Spark

300

These are produced monthly for the customer

Staments

300

when adding customer to PSR, we must take their......

consent

300

D0071 means:

Opening electricity reading sent to data collector

300

what is the percentage increase for seasonal payments in winters

25% more in winters

300

where can we update payment amount

under payment schedule on spark

400

Profile Class 2 means

2 rate meter

400

What are the benefits of PSR: list atleast 4

MMR

Paper bills

Bill nominee scheme

password protection service

informing them in advance of planned power cuts

400

URN means:

Confirmation of change of supplier actual reading, either opening or closing

400

what other modes of payment options we offer

bank transfer

cheque

world pay for one time payment

400
customer's first direct debit payment fails and they contact you to make manual payment 2 days after this payment fails. What will you do?

ask the cux to wait as second sweep will take place in next 7 days from the last DD payment date

500

best date to submit meter reads

meter reads can be removed from

1 or 2 days before the end of billing period

Junifer

500

if customers want paper bills in large fonts who can service this request

billing scoa

500

Threshold for disputing electric and gas OMR

>250kWh difference for electricity >125m3 or >39ft3 for gas

500
Customer wants to know their updated balance post submitting reads 2 days ago. where will you check this

payments>> suggested payments: tick the box

500

what amount should be left in cux account when processing refund during winters. Please state for both equal and seasonal payments

  • During the winter:

  • Equal payments: up to 2x months left in account

  • Seasonal payments: 1x month left in account