Used to convert m3 and ft3 to KWH
Calorific Value
full form of PSR
Priority Service Register
what is a disputed read
a read on the system that customer thinks is not in line with their consumption and read on their meter
It is mandatory for customers to set up direct debit on this tariff
Fixed Tariff
when is automatic direct debit review done
every 6 months
Used when conducting DD reviews. Derived from meter reads one year apart.
EAC and AQ
where to add customer on PSR
Spark
6 weeks
Customers can split their payment amount throughout the year by choosing 2 types of payments
equal payments or seasonal payments
yes on Spark
These are produced monthly for the customer
Staments
when adding customer to PSR, we must take their......
consent
D0071 means:
Opening electricity reading sent to data collector
what is the percentage increase for seasonal payments in winters
25% more in winters
where can we update payment amount
under payment schedule on spark
Profile Class 2 means
2 rate meter
What are the benefits of PSR: list atleast 4
MMR
Paper bills
Bill nominee scheme
password protection service
informing them in advance of planned power cuts
URN means:
Confirmation of change of supplier actual reading, either opening or closing
what other modes of payment options we offer
bank transfer
cheque
world pay for one time payment
ask the cux to wait as second sweep will take place in next 7 days from the last DD payment date
best date to submit meter reads
meter reads can be removed from
1 or 2 days before the end of billing period
Junifer
if customers want paper bills in large fonts who can service this request
billing scoa
Threshold for disputing electric and gas OMR
>250kWh difference for electricity >125m3 or >39ft3 for gas
payments>> suggested payments: tick the box
what amount should be left in cux account when processing refund during winters. Please state for both equal and seasonal payments
During the winter:
Equal payments: up to 2x months left in account
Seasonal payments: 1x month left in account